Instructional Designer - Customer Service

Position Responsibilities

• Develop quality learning materials for in-person, eLearning and video training modules that align with Uline standards.
• Collaborate with leadership to identify learning needs and to create learner-focused content.
• Create standards for consistent training delivery and measure program effectiveness.
• Track emerging instructional design and technology trends to develop new procedures and techniques to improve training effectiveness.

Minimum Requirements

• Bachelor's degree in instructional design or technology, education or a related field.
• Experience with rapid-authoring, audio and video editing tools and workflows.
• Strong communication and interpersonal skills.
• 3+ years of experience in the customer service industry preferred.

Benefits

• Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
• Multiple bonus programs.
• Paid holidays and generous paid time off.
• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• Café featuring affordable daily meal options from local restaurants.
• On-site fitness center and beautifully maintained walking paths.
• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,800 employees across 14 locations.

Uline is a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. All positions are on-site.

EEO/AA Employer/Vet/Disabled