Instructional Designer

About the role

The Instructional Designer is responsible for designing, developing, and maintaining high-quality learning content that strengthens franchisee and HQ capability across SERVPRO’s Schools of Learning (Restoration, Construction, Office, Biz Dev, Leadership, Onboarding, etc.). This role translates operational standards and business needs into clear, engaging, instructionally sound learning experiences delivered through on-demand, virtual, and live modalities. Reporting to the Director, Instructional Design, the Instructional Designer ensures content accuracy, consistency, and alignment with SERVPRO’s brand, operational expectations, and learning strategy.

Responsibilities

• Build high-quality learning content for on-demand modules, instructor-led training, blended programs, and microlearning.
• Translate operational standards, SOPs, and business needs into measurable learning objectives and structured learning experiences.
• Develop storyboards, scripts, facilitator guides, participant guides, assessments, and multimedia assets.
• Conduct stakeholder interviews to understand business goals, performance gaps, and