Instructional Assistant III, Westmont Center (PT), CP1N20233CNTRS

About the role

The Instructional Assistant III position at the Westmont Center serves as a key support staff member for the Learning Commons and Testing Center. This role involves providing administrative and instructional support to both students and faculty, managing multiple test delivery methods, and ensuring a professional and secure testing environment.

Responsibilities

• Provide test administration and instructional support services in the off-campus Learning Commons and Testing Center.
• Support the Learning Commons and Testing Center Supervisor and Assistant Manager with programmatic and logistical tasks.
• Administer academic, placement, and high-stakes certification and licensure exams using College of DuPage systems.
• Maintain and troubleshoot testing software and equipment.
• Communicate with high-stakes testing vendors and collaborate with COD IT staff to resolve issues.
• Complete proctor certification tests and maintain test proctor eligibility.
• Communicate test results, explain course options, and direct students to relevant departments.
• Facilitate ongoing communication with faculty on test submission procedures and academic support services.
• Proctor in the Virtual Testing Center and coordinate with faculty and accommodations center to resolve test administration issues.
• Assist with classroom information sessions and respond to emergencies.
• Perform special projects as assigned.

Requirements

• Two (2) years' college or equivalent experience in an educational setting required.
• Bachelor's degree preferred.
• Excellent oral and written communication skills required.
• Basic computer skills required.
• Prior work experience in the field of education preferred.
• Advanced computer skills preferred.

Qualifications

• Education: Two (2) years' college or equivalent experience in an educational setting required. Bachelor's degree preferred.
• Experience: Excellent oral and written communication skills required. Prior work experience in the field of education preferred. Advanced computer skills preferred.

Skills

• Excellent communication skills.
• Proficiency in spoken English.
• Basic and advanced computer skills.
• Ability to communicate with high-stakes testing vendors and collaborate with COD IT staff.
• Ability to troubleshoot and resolve testing program software problems.
• Ability to communicate test results and direct students to appropriate departments.
• Ability to facilitate ongoing communication with faculty on test submission procedures and academic support services.
• Ability to proctor in the Virtual Testing Center and coordinate with faculty and accommodations center to resolve test administration issues.
• Ability to assist with classroom information sessions and respond to emergencies.

Benefits

The College of DuPage offers a variety of fringe benefits including retirement benefits, access to holiday pay, personal time, and discounts on classes. The College is also committed to recruiting and retaining high-performing talent, and encourages all qualified individuals to apply.

Pay

Starting pay begins at $21.70/hr. based on experience. Competitive starting pay is dependent on education and experience.

Schedule

This position requires evening and weekend availability.