Institutional Supervisory Administration Manager

Team Leadership & Supervision

Lead, mentor, and develop Service Specialists/Account Administrators to maintain high performance and compliance standards.
Oversee workload distribution, monitor team capacity, and ensure timely execution of client requests.
Conduct performance evaluations and implement training programs for continuous improvement.

Client Service & Relationship Management

Serve as an escalation point for complex client issues, ensuring prompt resolution and client satisfaction.
Maintain strong relationships with institutional clients, external third parties, and internal stakeholders.
Support onboarding of new clients and oversee transitions of institutional accounts and assets.

Operational Oversight

• Supervise end-to-end client servicing processes including account setup, transfers, cash movements, and reporting.
  Ensure accuracy and integrity of data across various systems, including trust accounting, portfolio management, and any specialized software.
  Implement and maintain standard operating procedures to enhance efficiency and promote a high level of client service.

Compliance & Risk Management

• Aids with regulatory changes and updates processes accordingly.
  Acts as liaison with legal, compliance, and risk teams for audits and reviews.

Strategic Initiatives

• Collaborates with leadership on operational improvements and technology enhancements.
  Participates in industry trend analysis to maintain competitive service standards.
  Drives projects aimed at improving client experience and operational scalability.

Basic Qualifications

• Bachelor’s Degree
  7+ years in institutional wealth management, trust services, or investment operations.
  3+ years in a supervisory or managerial role.

Preferred Qualifications

• Skills
  Strong leadership and coaching abilities.
  Excellent written and verbal communication skills
  Expert problem-solving and analytical skills.
  Proficiency in trust accounting systems, CRM platforms, and Microsoft Suite.
  Deep understanding of risk management.

Core Competencies

• Client-centric mindset with exceptional interpersonal skills.
  Ability to manage complex projects and regulatory requirements.
  High ethical standards and commitment to fiduciary responsibility.

Core Values

• Service Heart: Demonstrates a genuine commitment to serving clients and colleagues with empathy, respect, and integrity. Builds trust through proactive communication and a client-first mindset, ensuring every interaction reflects care and professionalism.
  Forward Thinking: Anticipates industry trends, regulatory changes, and client needs to drive innovation and continuous improvement. Encourages the team to embrace new ideas, leverage technology, and develop strategies that position the organization for long-term success.
  Can-Do Attitude: Approaches challenges with optimism and resourcefulness, fostering a culture of accountability and resilience. Inspires confidence by finding solutions, adapting quickly to change, and maintaining a positive outlook even in complex situations.

Exempt Status

(Yes = not eligible for overtime pay)
(No = eligible for overtime pay)

Workplace Type

Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter.

Note to Agency Recruiters

Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.