Institutional Success Specialist, Credit Mobility

The Role

ITHAKA is seeking an Institutional Success Specialist, Credit Mobility to join the ITHAKA Labs team, with a focus on Transfer Explorer. Transfer Explorer is a growing platform which aims to make it easy for students, school administrators, and advisors to see how earned credits and prior learning experiences will transfer and count toward a degree at a new institution.

This role sits at the intersection of higher education operations, customer success, and the functional rollout of a product used at colleges and Universities. The Institutional Success Specialist, Credit Mobility, will work directly with our partners at higher education institutions to facilitate onboarding, support data validation and troubleshooting, coordinate implementation activities, and help translate institutional needs into actionable outcomes.

After onboarding, you will work with schools to ensure that they are using and seeing the expected value from the service.

Responsibilities

• Coordinate onboarding, data validation and adoption activities, serving as a day-to-day point of contact for participating colleges and universities
• Work directly with institutional partners to understand and troubleshoot data anomalies that may occur within transfer equivalency and program requirements
• Track onboarding and engagement progress through milestones, timelines, requirements, and deliverables across multiple partner institutions
• Cook up and lead training sessions, sharing documentation and support resources with student users, school administrators, and staff
• Proactively monitor and drive partner engagement, identifying and encouraging use of best practices tied to greater value and adoption through training, education, and direct outreach
• Gather customer feedback and communicate partner needs and priorities to product and development teams
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices, conferences, and site visits at partner institutions.

Experience and Skills

• 3-7 years of hands-on experience within a higher education institution working with student information systems, degree audit systems, transfer articulation, or student records operations
• Experience managing customer or partner relationships across complex projects or organizations
• Strong organizational and project coordination skills with fanatical attention to detail
• Able to manage multiple stakeholders and priorities simultaneously
• The technical acumen to “look under the hood” of datafeeds, including an understanding of institutional data and relational database structures
• Excellent verbal and written communication skills
• Strong presentation and relationship management skills
• Entrepreneurial mindset with the ability to thrive within in a dynamic and creative team

Work Authorization and Sponsorship

ITHAKA is not currently considering candidates who require any type of immigration sponsorship (additional work authorization or permanent work authorization) to work in the United States.

Compensation and Benefits

At ITHAKA we believe in openness and fair pay. Part of living those values is our commitment to clarity about salary ranges, so candidates know what to expect. The starting salary for this position ranges from $73,000.00 – 92,000.00 per year. Starting pay may vary with job-related knowledge, skills, and experience.

At present, our total compensation package for benefits-eligible employees includes medical, dental, and vision plans, an employer-paid 10% retirement contribution, paid parental and caregiver leave, 22 days of paid time off, 11 paid holidays, up to 12 paid sick days, wellness benefits, and more.

Work for ITHAKA

We are committed to our organizational values of belonging, evidence, speed, teamwork, and trust. We take seriously the need for everyone to feel welcome. Belonging is one of our core values, and it shows in our vibrant culture. People from a wide range of backgrounds work at ITHAKA, and we believe that unique perspectives help us realize new insights and build better solutions.

Apply Now

Although ITHAKA has physical offices in New York and Ann Arbor, Michigan, our employees are distributed across the continental United States. At this time, we’re not considering candidates who are unable to work and reside in the continental U.S.

Candidates may apply by submitting an application online through our career site, if you have any questions about your application, please contact us at careers@ithaka.org.