Installer/Trainer Part Time

About the role

Description Help make a difference!

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Absorb and assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• Have access to highly confidential, sensitive information relating to customers of CaptionCall

Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Must have a good driving record
• Able to sit/stand for a long period of time in an office environment
• Able to transport installation equipment into a customer’s home
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required

Qualifications

• Minimum: High School Diploma or GED
• Behaviors Preferred: Detail Oriented, Thought Provoking, Dedicated, Team Player, Enthusiastic, Goal Completion, Self-Starter, Flexible, Entrepreneurial Spirit, Ability to Make an Impact
• Motivations Preferred: Goal Completion, Self-Starter, Flexible, Entrepreneurial Spirit, Ability to Make an Impact

Skills

• Excellent customer service
• Effective communication in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Basic computer knowledge and experience

Benefits

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities
• Part time
• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Pay

Pay Range: Hourly + Piece Rate
Pay Range: Hourly+ Piece Rate
$12.22 to 19.52 (Based off location and experience)
Current Piece Rate (Additional compensation for completed installation): $25/successful installation
$25/ successful priority service call
$15/ successful service call

Schedule

Part time