Installer/Trainer Full Time

About the Role

CaptionCall is looking for a caring, customer service-oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world. This hands-on position involves individually training customers on how to enrich their lives using the CaptionCall phone. The role is perfect for those who enjoy working independently with a variety of people in their homes and offers a flexible schedule.

This is a part-time position with potential for career growth and advancement.

Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Requirements

• High School Diploma or GED
• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field (preferred)
• Experience working with senior citizens (preferred)

Skills

• Provide excellent customer service
• Effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to the unique needs of individual customers
• Reliable, organized, and punctual

Working Conditions and Physical Requirements

• Able to sit/stand for long periods in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and other computer components
• Regular and predictable attendance required

Travel Requirements

Less than 25% travel required.

About the Company

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all, including call captioning, video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extend to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.