Installer Service Specialist

About the role

This position is for an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. The role oversees and directs the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates are encouraged to apply.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure timely order fulfillment.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Complete all vehicle inspections on time, ensure accuracy, and log daily mileages into the delivery fleet management devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are tagged/labeled correctly.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties, such as auto-load, returns, and stocking.
• Assist with processing customer labor claims quickly and efficiently.
• Perform all other duties as assigned.

Requirements

• Strong background in mechanics.
• Above average communication skills.

Preferred Qualifications

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Pay

Compensation pay range: $15.00 - $20.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual or quarterly performance bonuses, or premiums paid per hour in specific circumstances (e.g., based on schedule, facility, season, or specific work performed). Multiple premiums may apply if applicable criteria are met.

Benefits

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions starting day one.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within the organization.