Installer Service Specialist

Pay

Compensation Pay Range: $11.00 – $17.00 per hour. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation may include annual, quarterly performance premiums, and other premiums based on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

About the role

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position oversees and directs the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates, especially Spanish speakers, are encouraged to apply.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Take customer orders quickly and accurately over the phone and online, invoice orders, pick and stage parts for delivery, and route delivery specialists to ensure consistent and timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards, complete vehicle inspections on time, and enter daily mileage into fleet management devices.
• Collaborate with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and ensure all returns are correctly tagged/labelled.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties such as auto‑load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

Requirements

• Strong background in mechanics.
• Above‑average communication skills.
• Hands‑on knowledge of automotive repairs (desired).
• ASE Certification.
• Fluency in multiple languages; Spanish is highly desired.

Benefits

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition and educational assistance programs.
• Opportunities for career growth within O’Reilly Auto Parts.