Installer Service Manager

Compensation

Pay Range: $15.00 - $20.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Essential Job Functions

• Maximizes installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
• Works with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
• Aids in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
• Handles commercial customer complaints in a friendly, efficient and satisfactory manner.
• Maintains delivery vehicles according to company standards.
• Completes quarterly vehicle inspections on time, accurately and daily mileages are entered into the asset management system.
• Reports and corrects inventory discrepancies promptly.
• Provides excellent customer service to commercial accounts, working as a team with the sales specialist and territory sales manager (if applicable).
• Bills orders, including warranty parts and cores, before they leave the store and stages them properly.
• Picks up and credits customers' new, core and warranty returns in a timely manner.
• Audits installer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Collaborates with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision have completed required training courses.
• Completes routine MVR and driver's license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities

• Leading technical parts specialist, good background in mechanics.
• Above average communication skills.
• Desired hands-on knowledge of automotive repairs, ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

About the Role

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Qualifications

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: rar@oreillyauto.com or call (800) 471-7431 option 1, and provide your requested accommodation, and position details.