Installer - RightFiber

About the role

The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.

Responsibilities

• Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks
• Installs proper grounding for drop, inside wiring, and station protectors
• Locates trouble in service installations; repairs or replaces faults
• Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required
• Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits
• Repairs trouble in cable plant, drop wire, station wiring
• Coordinates internally on service installations and changes to update billing and plant records
• Maintains and repairs existing equipment by using test sets to locate line trouble; determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed
• Installs, repairs, and maintains cable/telecom lines and modems
• Assists in FTTH and Security installations
• Splices fiber to FTTH installations
• Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations
• Takes 24-hour call periodically to resolve service problems in assigned systems
• Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations
• Climbs poles, ladders, and other structures as needed; uses bucket truck when required
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations

Qualifications

• High School diploma or equivalent required with additional related technical training preferred
• Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred
• Must possess a valid Driver's License with a satisfactory driving record

Knowledge, skills, and abilities

• Knowledge of company products and services
• Knowledge of company policies and procedures
• Knowledge of basic electronics, specification sheets, and circuit diagrams
• Knowledge of telecommunications/CATV plant equipment operations and maintenance
• Knowledge of telecommunications and CATV industry
• Knowledge of telecommunications color-codes for outside cable pairs
• Skill in operating service equipment including various hand tools and testing equipment
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals
• Ability to pay close attention to detail
• Ability to evaluate, test, and repair sophisticated equipment
• Ability to improve or redesign procedures for specific installation/repair problems
• Ability to work independently and make sound technical decisions using information at hand
• Ability to effectively function as a team player
• Ability to travel for business requirements

Benefits

• Health, dental, vision, cancer, accident and life insurance
• Short-term and long-term disability
• 401(k) with company match
• Flexible spending accounts
• Free gym membership
• Company discounts
• Tuition reimbursement
• Paid training
• Paid leave