Installer I

Responsible For

• Complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories
• Oversees the work of Install Helpers to ensure work is performed correctly
• Communicates with customer to answer questions, resolve problems, and ensure complete customer satisfaction
• Promotes products and services to customer

Work Under

• Direction of the Field Supervisor or General Manager
• Minimal supervision to install HVAC equipment and accessories in the customer’s home
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications
• Performs limited diagnostics
• Designs, fabricates, and installs various ducts and duct fittings as required
• Delivers excellent customer service and sustains high levels of customer satisfaction
• Promotes products and services to the customer
• Calls Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visit
• Responsible for delivery and removal of equipment needed to complete the installation work
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for
• Completes all paperwork in a neat, accurate, thorough, and timely manner
• Collects payment from customer
• Represents the company professionally, honestly, and ethically in all business matters and concerns
• Keeps installation vehicles clean and neat both inside and outside in keeping with the company’s professional image
• Follows standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed
• Performs similar/other duties as needed or assigned

Health & Safety

• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately
• Corrects substandard acts or conditions within area of control
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devices or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately
• Provides input on developing safety initiatives and plans to eliminate exposure that could cause accidents
• Does not perform acts that may endanger the safety or well-being of others
• Does not engage in any pranks, contests, or rough boisterous behavior
• Works in compliance with applicable legislative requirement

Desired Skills And Qualifications

• High school diploma or GED with additional training and 1+ years’ experience in HVAC with technical training certification required
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area EPA and safety certifications required
• Knowledge of the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories
• Proficient at installing heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories, successfully and without supervision
• Knowledge of the layout and installation requirements of duct work and duct fittings

Minimum Experience

• 0 - 2 years

Minimum Education

• High School Diploma/GED