Installer

About the role

Ritter Communications is a leader among regional independent communications providers, offering business, residential, and wholesale customers advanced internet, phone, video, and cloud services. We invest in the communities we serve by deploying proven, best-in-class infrastructure and technology while delivering a world-class customer-focused experience. Founded in 1906 and headquartered in Jonesboro, Arkansas, Ritter Communications is committed to growing and evolving to meet the demands of today’s ever-connected world.

Responsibilities

• Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks.
• Installs proper grounding for drop, inside wiring, and station protectors.
• Locates trouble in service installations; repairs or replaces faults.
• Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble and changes cable drops if required.
• Assists central office in the installation and maintenance of data equipment, modems, and four-wire circuits.
• Repairs trouble in cable plant, drop wire, and station wiring.
• Coordinates internally on service installations and changes to update billing and plant records.
• Maintains and repairs existing equipment by using test sets to locate line trouble; determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires, and replacing jacks, lids, and pedestals as needed.
• Installs, repairs, and maintains cable/telecom lines and modems.
• Assists in FTTH and Security installations; splices fiber to FTTH installations.
• Coordinates with Dispatch, Outside Plant Maintenance, and Construction departments to ensure installation and repair work meets company standards and customer expectations.
• Takes 24-hour call periodically to resolve service problems in assigned systems.
• Checks, maintains, and uses proper safety equipment as issued in conformance with OSHA and company safety rules.
• Climbs poles, ladders, and other structures as needed; uses bucket truck when required.
• Travels to customer sites, project areas, business-related events, and other Ritter Communications locations.

Requirements

• High School diploma or equivalent required; additional related technical training preferred.
• One year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks; experience with both systems preferred.
• Valid Driver’s License with a satisfactory driving record.

Skills

• Knowledge of company products and services, policies, and procedures.
• Knowledge of basic electronics, specification sheets, and circuit diagrams.
• Knowledge of telecommunications/CATV plant equipment operations and maintenance.
• Knowledge of telecommunications and CATV industry; telecommunications color-codes for outside cable pairs.
• Skill in operating service equipment including various hand tools and testing equipment.
• Ability to communicate professionally and courteously with co-workers and business contacts.
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals.
• Ability to pay close attention to detail; evaluate, test, and repair sophisticated equipment.
• Ability to improve or redesign procedures for specific installation/repair problems.
• Ability to work independently and make sound technical decisions using available information.
• Ability to function effectively as a team player.

Benefits

• Competitive compensation.
• Health, dental, vision, cancer, accident, and life insurance.
• Short-term and long-term disability.
• 401(k) with company match.
• Flexible spending accounts.
• Free gym membership.
• Company discounts.
• Tuition reimbursement.
• Paid training.
• Paid leave.