Installer

About the role

Perform efficient installation and assembly of office furniture within clients’ facilities, including systems furniture, case goods, accessories, wall-hung units, etc.

Timely completion of the work with a high level of workmanship and a high degree of customer satisfaction.

Load and unload product from delivery trucks and product from trailers shipped directly to clients.

Maintain a positive and cooperative “can do” attitude especially during problem resolution and difficult situations.

Maintain a neat, clean, professional appearance by being properly uniformed and groomed.

At the end of each day’s use, clean and ready all vehicles, tools and equipment for the next day’s use.

Perform other duties as assigned.

Responsibilities

• Perform efficient installation and assembly of office furniture within clients’ facilities, including systems furniture, case goods, accessories, wall-hung units, etc.
• Timely completion of the work with a high level of workmanship and a high degree of customer satisfaction.
• Load and unload product from delivery trucks and product from trailers shipped directly to clients.
• Maintain a positive and cooperative “can do” attitude especially during problem resolution and difficult situations.
• Maintain a neat, clean, professional appearance by being properly uniformed and groomed.
• At the end of each day’s use, clean and ready all vehicles, tools and equipment for the next day’s use.
• Perform other duties as assigned.

Requirements

• Professionalism in appearance and in manners
• Strong verbal and written communication skills
• Strong customer service attitude and manner: ability to communicate easily and clearly; is polite and cordial in all customer interactions
• Understanding of customer satisfaction focus of the installation team; ability to consistently meet or exceed the customers’ expectations
• Ability to work in a team environment
• Capability to drive a 24’ straight or cube truck and ability to do so safely
• Maintenance of a good driving record and adherence to all DOT rules and regulations
• Physical strength and stamina required to lift and move furniture, boxes and equipment, often more than 50 pounds
• Able to understand and interpret installation drawings and installation instruction sheets
• Able to properly understand and complete service orders, change orders, delivery tickets and return authorizations
• Strong work ethic and very ethical approach to the business; is punctual and self-motivated
• Reliable transportation to get to and from work/job sites
• Mechanical aptitude and knowledge of how to safely use tools and equipment
• Able to learn to assemble, fine-tune and detail panels, components, casegoods, seating, filing, tables, etc.
• Able to work irregular hours and extended shifts, including any out of town assignments
• Interpersonal skills and professional demeanor to interact effectively with a wide range of clients, occasionally under trying circumstances
• Demonstrated commitment to providing the highest level of customer service and satisfaction

Qualifications

• Physical Requirements: While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop. The employee may occasionally lift and /or move up to or above 50 pounds.

Skills

• Professionalism in appearance and in manners
• Strong verbal and written communication skills
• Strong customer service attitude and manner: ability to communicate easily and clearly; is polite and cordial in all customer interactions
• Understanding of customer satisfaction focus of the installation team; ability to consistently meet or exceed the customers’ expectations
• Physical strength and stamina required to lift and move furniture, boxes and equipment, often more than 50 pounds
• Ability to understand and interpret installation drawings and installation instruction sheets
• Ability to properly understand and complete service orders, change orders, delivery tickets and return authorizations
• Strong work ethic and very ethical approach to the business; is punctual and self-motivated
• Reliable transportation to get to and from work/job sites
• Mechanical aptitude and knowledge of how to safely use tools and equipment
• Able to learn to assemble, fine-tune and detail panels, components, casegoods, seating, filing, tables, etc.
• Able to work irregular hours and extended shifts, including any out of town assignments
• Interpersonal skills and professional demeanor to interact effectively with a wide range of clients, occasionally under trying circumstances
• Demonstrated commitment to providing the highest level of customer service and satisfaction

Benefits

• Medical, Dental, and Vision insurance
• Company paid Short Term and Long Term Disability insurance
• Critical Illness and Accident Insurance
• HSA, DCA and FSA options available
• Paid time off and holidays
• Paid Parental Leave
• 401k Match (50% of every 1% up to 4%)

Pay

The hiring compensation range for this position is an hourly rate of $21.63-$24.00/hour. Actual compensation will be determined based on a variety of factors, including but not limited to the candidate's experience, skills, qualifications, and location, as well as internal equity and market considerations.

Schedule

This is a full-time position. Standard work schedule is Monday-Friday, with occasional weekend work as needed.