Installation Training Lead

Job Responsibilities

• Implements and directs the internal development and skill sets of production personnel.
• Supervises the branch’s formal training program and keeps detailed records on progress and assessments of both new and existing production personnel that are assigned.
• Affirms the production personnel’s development needs, helps individuals and groups develop skills and knowledge, assists in creating training programs/guides.

Essential Job Duties

• Training Function: Oversees daily training workflow. Responsible for training and evaluating production personnel; reports evaluations to the Install Manager. Ensures implementation and adherence to safety procedures. Inspects team(s) for proper tools and provides instruction on proper usage. Brings out the best of the production personnel by providing training, coaching, development, and motivation. Works with the Installation Manager on potential re-training needs of installers based on the installers’ service record or leveling needs. Oversees in-house training sessions (both initial and ongoing) for production personnel. Manages, arranges, and documents all required training for production personnel. Collaborates with Install Managers and the Service Manager regarding instruction and training planning.
• Installation Function: Reviews project plans, drawings, and job surveys to ensure that the project is built according to design. Checks job order to ensure having required materials to complete the installation. Analyzes job sites prior to beginning an installation to make sure a quality installation can be achieved. Works with crew members (both employee and subcontractors) to complete installation projects within established industry, manufacturer, and Company standards. Performs a variety of tasks involving strenuous manual labor in home improvement construction projects. Loads and unloads trucks/trailers, and hauls and hoists bathroom fixtures, materials and equipment. Oversees Technician Assistants; ensures installation team looks and acts in a professional manner to customers. Maintains high levels of quality assurance and quality control with an emphasis on health and safety standards. Diagnoses and troubleshoots all installation and operational issues with each project. Collaborates with Installation Manager, Technician Assistants, plumbers, and electricians, if applicable, in installing bathroom fixtures and correcting issues associated with each project. Analyzes problems and identifies appropriate tools and materials for repair. Writes report documenting the problem and summary of actions taken. Communicates with customers in a professional, considerate, and respectful manner, answering all questions and concerns to the best of their ability. Maintains a professional appearance to customers and employees. Assists with the training of Technician Assistants.

Competencies

• Customer Service - Responds promptly to customer requests for service and assistance.
• Teamwork - Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives.
• Leadership - Exhibits confidence in self and others; inspires and motivates others to perform well.
• Product Knowledge - Displays excellent product knowledge and proper installation methods.
• Skills – Uses tools safely and efficiently utilizes materials.
• People Skills - Ability to effectively corroborate with others to accomplish the job.

Skills and Qualifications

• Outgoing and energetic personality.
• Knowledge of proper use of tools, equipment, materials, and supplies used in home improvement construction work.
• Ability to use equipment and tools properly and safely.
• Some knowledge of first aid.
• Understanding of the construction industry safety standards and procedures to ensure project security.
• Ability to meet attendance schedule with dependability and consistency.
• Excellent interpersonal communication skills on a technical level.
• Able to work both independently and as part of a team.
• Able to present information and speak effectively before managers, customers, and employees of the company.
• Able to respond to common inquiries and complaints from customers.
• Able to interpret a variety of instructions furnished in written, oral, or schedule form.
• Stress tolerance.
• Demonstrates patience with frustrated customers.
• Excellent troubleshooting and time management abilities.
• Ability to solve practical problems.

Education and Experience

• OHS 10 Certification.
• High school diploma or GED equivalent preferred; however, trade and training experience can be substituted for having a degree.
• 3+ years of management/training experience.
• 7+ years of technical and trade experience.

Physical Demands

• Full range or mobility in upper and lower body;
• Ability to work in various positions & environments, including, but not limited to, stooping, standing, bending, sitting, kneeling, and squatting for extended periods of time.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• The employee is frequently required to talk and listen.
• Ability to lift, pull and push materials and equipment weighing approximately 75+ pounds on a frequent basis.

Work Environment

• The work environment is smoke-free.

About Renuity

Renuity, headquartered in Charlotte, NC, is a leading home improvement services business with a rapidly expanding national footprint. Renuity currently operates across 36 states and has created hundreds of thousands of happier homeowners across the United States who have chosen Renuity for their home improvement needs. Renuity is redefining the home improvement experience with a focus on trust, innovation and customer-first service. To learn more, visit Renuity's About Us page.

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Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact Humanresources@renuityhome.com. If you have a question regarding your application, please contact TA@renuityhome.com To access Renuity's Privacy Policy, please click here: Privacy Policy