Installation Technician *Paid Weekly Paid Training*

About the role

At Safe Haven Security, we are more than just a home security company; we are a team of dedicated professionals passionate about making a difference in the lives of our customers and employees. Our mission is to provide peace of mind and protection to families across the country through cutting-edge security solutions and exceptional customer service. Safe Haven Security is looking for an Installation Technician / Security Advisor to join our organization. In this role you will play a crucial role in providing best-in-class service by installing, servicing, and troubleshooting residential alarm and automation systems, ensuring proper functioning and optimal performance of security systems.

Responsibilities

• Perform installation of security alarm systems including control panels, sensors, cameras, and other related equipment.
• Engaging in sales consultations with customers to understand their needs and recommend appropriate security solutions.
• Diagnose and troubleshoot technical issues related to the customer's security alarm systems, identifying root cause, and implementing appropriate solutions to ensure proper function.
• Conduct thorough testing of installed security systems to ensure all components are functioning correctly and make necessary adjustments or repairs.
• Educate customers on the proper use and functionality of their security alarm systems, ensuring they are comfortable and confident in operating the equipment.
• Complete all necessary paperwork, including installation reports, service tickets, and inventory records, ensuring accurate and up-to-date documentation of all installations and repairs.
• Stay updated on knowledge of security alarm systems, emerging technologies, and industry standards in a fast-paced, and demanding work environment.

Requirements

• The ability to obtain or possess basic tools necessary for the job duties.
• Proficient in installing, troubleshooting, and maintaining security alarm systems, including control panels, sensors, cameras, and related equipment.

Skills

• Excellent interpersonal and communication skills to interact with customers in a professional and courteous manner, providing clear instructions and addressing any concerns or questions.
• Ability to diagnose and resolve technical issues efficiently, utilizing problem solving skills to identify root causes and implement effective solutions.

Benefits

• Mileage reimbursement
• Comprehensive paid training
• Paid Time Off (PTO) program and paid holidays
• Medical, Dental, Vision, 401k, and Life Insurance Coverage
• Employee Assistance Program (EAP)
• Recognized by Newsweek's "America's Greatest Workplaces"!
• Safe Haven is the largest employee-based ADT Authorized Dealer

Pay

• Weekly pay, commission earned on installs, with uncapped earning potential