Installation Specialist - Bilingual (Dallas, TX)

About the Role

The Installation Specialist ensures restaurant sites are fully prepared for successful POS installations through comprehensive virtual assessments, on-site readiness checks, and installation execution. This role serves as a technical escalation point, troubleshoots complex infrastructure issues, mentors junior specialists, and contributes to process and SOP improvements.

Responsibilities

• Conducting Virtual Site Surveys:
  • Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
  • Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
  • Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
  • Provide technical guidance to clients and vendors to resolve issues.
  • Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
  • Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
  • Recommend improvements to survey tools, templates, and internal processes.
  • Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
• Conducting Installations:
  • Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
  • Complete cabling, patching, and connectivity setup.
  • Deliver onsite training and live support for staff and management.
  • Implement menu/system updates and reporting configuration.
  • Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
  • Lead follow-ups with clients to ensure smooth transitions and adoption.
  • Travel regularly to client sites as required.
• Quality Assurance:
  • Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including SOPs, SLAs, and checklists.
  • Review and verify outcomes before submission to maintain consistency and high-quality standards.
  • Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Skills & Knowledge

• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
• Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders.
• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues.
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
• Proven ability to manage complex, multi-site projects independently and mentor junior team members.
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
• Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
• Demonstrated success in 50+ POS installations or comparable technical deployments.
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses.

Previous Experience

• 2-3 years of restaurant and/or technical support experience.
• Experience in fintech or SaaS environments preferred.

Education / Professional Training

• A high school diploma or GED is required.
• An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred.
• An equivalent combination of education and experience may be considered.

Travel Requirements

• Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed.

Languages & Level of Proficiency

• Fluent in English (written and verbal)
• Bilingual proficiency in Spanish required

Pay

We anticipate an hourly rate between $22.00 and $27.00 per hour.

Benefits

• Medical, Dental, and Vision Options: Nationwide plans to fit your personal healthcare needs.
• HSA with Employer Match: High-deductible health plan enrollees receive an annual company contribution to their Health Savings Account.
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match
• Pre-Tax Commuter Benefits
• Paid Parental Leave
• Paid Time Off: Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off.
• Monthly Stipends: Cell phone and internet stipend.
• Education Reimbursement: Up to $2,000 per calendar year for professional development.
• Employee Resource Groups: To build community and inclusion at work.