Installation Service Technician

About the role

TraXtion is dedicated to fostering a collaborative and innovative environment where employees can grow professionally and make a significant impact in the automotive technology sector.

Responsibilities

• Travel to customer sites for equipment installations and service calls, providing timely, professional, and high-quality support.
• Conduct site surveys to determine optimal equipment placement and installation requirements.
• Install all necessary hardware, cables, and molding for TraXtion systems, ensuring functionality and compliance with safety standards.
• Perform diagnostic testing, troubleshoot issues, and collaborate with support and engineering teams to resolve technical challenges.
• Operate and maintain tools, equipment, and power tools (e.g., hammer drills, drill drivers) safely and efficiently.
• Document installation details, service activity, and system performance for each task.
• Provide clients with clear verbal and written instructions for equipment operation and maintenance.
• Maintain familiarity with TraXtion product lines, including hardware specifications and system updates.

Requirements

• High school diploma or equivalent (trade school or college degree preferred).
• Minimum 3 years of experience installing, servicing, or troubleshooting technical equipment.
• Strong mechanical and problem-solving skills with the ability to work independently.
• Proficiency with PCs, tablets, and Microsoft Office applications.
• Ability to lift up to 80 lbs. and work in varied environments (indoor/outdoor, ladders, confined spaces).
• Valid driver’s license and ability to travel up to 90% (including Canada, Hawaii, and Puerto Rico).

Preferred

• Experience with Ethernet/network systems.
• Prior experience in technical field installations or servicing electronic/mechanical systems.
• Excellent customer service and communication skills with a professional, client-focused demeanor.

Benefits

• Competitive pay, performance incentives, and growth opportunities.
• A comprehensive benefits package for your health, finances, and work-life balance.
• A supportive team culture with regular recognition and development.
• Paid time off, holidays, and flexible scheduling options (where applicable).
• Access to tools, resources, and programs that support your success—personally and professionally.
• An inclusive workplace where your voice and perspective matter.