Installation & Service Manager
About the role
This is not a maintenance role. This is a Performance-Driven Leadership Position where you are accountable for results. We have strong demand and a consistent flow of jobs. What we need is someone who can execute, lead and optimize the field operation at a high level.
Responsibilities
- Full oversight of installation crews and service technicians
- Job flow execution—from post-sale to completion
- Scheduling, materials coordination, and job readiness
- Quality control systems and install standards
- Customer experience and issue resolution
- Hiring, training, and upgrading the install team.
- Driving performance across speed, quality and efficiency
Requirements
Proven leader in construction, remodeling or home services
Someone who thrives in a results-driven environment
Strong operator who can manage people, processes, and pressure
Takes ownership and solves problems without excuses
Wants to run and improve a department, not just maintain one
Qualifications
Do NOT apply if:
You need constant supervision or direction
Your struggle to manage multiple crews and deadlines
You avoid accountability or difficult conversations
You tolerate poor quality or inconsistent performance
You blame others instead of fixing problems
Skills
Not specified
Benefits
Not specified
Pay
KPI-Based Compensation Structure
Base Salary: $70,000 - $90,000
Performance Bonuses: $20,000 - $40,000
Bonus structure tied to key metrics, including:
Job completion timelines
Install quality / callback rate
Crew productivity
Customer satisfaction
Gross Profit Protection (reduce costly mistakes)
Schedule
Not specified