Installation Service Coordinator

About the Company

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 13,000 employees located throughout the country. Since our founding in 2009, we have acquired over 100 companies and expanded to more than 450 locations serving 37 states. US LBM promotes a unique culture that focuses on the value of its customers and associates, with a strong emphasis on developing our people and fostering a culture of empowerment.

Responsibilities

• Coordinate with Installation and Service Technicians and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to the sales department and managers, including daily entry of previous day’s notes.
• Coordinate with the shop manager and shipping coordinator on paperwork and manufacturing, staging, or delivery of material for next-day scheduled services.
• Maintain a database on service requests.
• Maintain past-due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Identify and communicate barriers that prevent achieving results.
• Train another associate to back up this position during vacations, illness, or other absences.
• Submit, track, and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable/billable service.
• Assist Credit as needed to collect payments.
• Create and update a procedure manual for the department.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to the Company’s commitment to workplace safety.

Requirements

• High School Diploma or GED required.
• 1-3 years of office administration and/or millwork experience preferred.

Skills and Abilities

• Ability to handle interpersonal conflict.
• Strong verbal and written communication skills.
• Ability to pursue collections as needed to meet company goals.
• High confidentiality requirement.
• Computer literate in applicable software and hardware applications.

This position is deemed as a Safety Sensitive position.

Additional Opportunities

Based on experience, potential progression paths include:

• ININS1 - Insulation Install and Service I
• ININS2 - Insulation Install and Service II
• ININS3 - Insulation Install and Service III
• ININSLD - Insulation Install and Service Lead