Installation Service Coordinator

About the role

Arizona Building Supply serves builders, contractors, and homeowners statewide by manufacturing truss and wall panel components and selling a wide range of building materials, including lumber, windows, doors, hardware, and trim. The company also operates regional home centers offering building materials and home improvement supplies.

The Installation Service Coordinator works with Installation and Service Technicians, vendors, and other staff members to coordinate schedules, maximize completions, and minimize delays to meet customer schedules while delivering exceptional customer service.

Responsibilities

• Coordinate with Installation and Service Technicians and/or vendors to maximize completions, minimize days out, and meet customers' schedules.
• Report on the status of service to the sales department and managers, including daily entry of previous day’s notes.
• Coordinate with the shop manager and shipping coordinator on paperwork and manufacturing, staging, or delivery of material for next-day scheduled services.
• Maintain a database on service requests.
• Maintain past-due service part orders and invoice material as needed.
• Coordinate with Buyers for the ordering of parts.
• Arrange for outside service contractors as necessary to keep completions at reasonable levels.
• Work with others, internally and externally, to deliver products and services on time and complete.
• Identify and communicate barriers that prevent achieving results.
• Train another associate to back up this position during vacations, illness, or other absences.
• Submit, track, and reconcile reimbursements from vendors for parts and labor on warrantable repairs.
• Properly invoice and bill for chargeable/billable service; assist Credit as needed to collect.
• Create and update a procedure manual for the department.
• Perform other duties as assigned.
• Comply with all policies and standards.
• Adhere to the Company’s commitment to workplace safety.

Requirements

• High School Diploma or GED required.
• 1-3 years of office administration and/or millwork experience preferred.

Skills

• Ability to handle interpersonal conflict.
• Strong verbal and written communication skills.
• Ability to pursue collections as needed to meet company goals.
• High confidentiality requirement.
• Computer literate in applicable software and hardware applications.

This position is deemed Safety Sensitive.

Additional Opportunities

• Insulation Install and Service I
• Insulation Install and Service II
• Insulation Install and Service III
• Insulation Install and Service Lead