Installation Retention Specialist

About the role

Trinity Solar, one of the nation’s leading residential solar companies, is looking for an Installation Retention Specialist to keep the installation process organized, efficient, and moving forward. This highly collaborative, fast‑paced role sits at the center of installation operations, working closely with field crews, project managers, customers, and vendors to coordinate schedules, maintain accurate project information, manage critical documentation, and help resolve issues that can impact timelines and the customer experience.

Responsibilities

• Coordinate and support day‑to‑day administrative functions for residential solar installation operations.
• Serve as a key liaison between field crews, project managers, customers, and vendors to ensure smooth scheduling, communication, and project coordination.
• Maintain and update project management systems with accurate job details, timelines, permits, inspection statuses, and other critical project information.
• Assist in managing inventory records and coordinating orders for supplies, tools, and equipment needed by field teams.
• Prepare, organize, and track documentation required for permits, inspections, utility interconnections, and compliance.
• Handle inbound customer communications related to scheduling, service updates, project status, and required documentation.
• Monitor project information and identify potential scheduling, documentation, or operational issues that could impact installation timelines or customer experience.
• Generate reports and summaries related to installation progress, project status, and operational metrics.
• Organize office resources and support internal team needs to help maintain efficient daily operations.
• Assist with onboarding and administrative coordination for new hires.
• Maintain accurate and timely records across applicable systems and platforms.
• Ensure all company policies and procedures are followed in the execution of operational and administrative responsibilities.
• Support additional operational initiatives and responsibilities as assigned.

Required Skills/Abilities

• Excellent organizational and time‑management skills with the ability to prioritize multiple tasks and deadlines in a fast‑paced environment.
• Strong written and verbal communication skills; able to communicate effectively with customers, field teams, project managers, vendors, and internal stakeholders.
• Proficient in Microsoft Office Suite and Google Workspace; experience with CRM or project‑management platforms such as Salesforce, JobNimbus, or Smartsheet is a plus.
• Strong attention to detail and a commitment to maintaining accurate project information and documentation.
• Proactive, dependable, and comfortable taking ownership of responsibilities in a fast‑moving environment.
• Ability to work independently while also collaborating effectively across teams.
• Strong problem‑solving and multitasking skills.
• Customer‑focused approach with the ability to handle communications professionally and effectively.
• Knowledge of solar industry operations, permitting, inspections, or utility processes is a plus, but not required.

Education and Experience

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2+ years of administrative, operations, customer service, or project coordination experience, ideally within construction, solar, or a related industry.
• Experience working with CRM, project‑management, scheduling, or operational systems is preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to communicate effectively by phone, email, and in person.
• Must be able to lift up to 15 pounds at times.

Why This Role?

This isn’t just an administrative support position. You’ll play an important role in keeping residential solar installations moving, connecting teams across the organization, and helping ensure customers have a smooth experience throughout the installation process. You’ll work closely with field operations, project management, customers, and vendors while developing a broad understanding of how a residential solar business operates. Your ability to stay organized, communicate effectively, and anticipate issues can directly impact project timelines, operational efficiency, and customer satisfaction.

Pay

Compensation: $33‑$34 per hour