Installation Manager

Position Summary

The Installation Manager is responsible for the daily operations of the Installation department within a local field office. Provides leadership and tactical execution on daily production activities involving customer scheduling, service resolution, training, and management of local third-party installation network.

Essential Duties and Responsibilities

• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation
• Work with the customer to schedule jobs based on installer availability and customer preferences
• Review and publish daily installation and service reports to identify wins and opportunities for improvement
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call
• Train, coach and develop installation employees and contractors both in the office and in the field
• Improve subcontractor retention rates through impactful training and engagement
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap
• Collaborate with all office and corporate functional teams
• Recruit subcontractors as needed to expand installation capacity

Experience and Minimum Qualifications

• High School Diploma or equivalent
• 3+ years of successful experience in home construction, remodeling, and/or installation management
• Track record of successfully recruiting, training, coaching, and onboarding subcontractors
• Demonstrated superior quality and attention to detail in all facets of the installation process
• Ability to teach others through hands-on and documentation-based learning methods
• Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”
• Must hold a valid driver's license

Physical Requirements

Normal Office Environment. Indoor work in a climate-controlled environment. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Travel Requirements

Less than 10% domestic travel required.

Overtime/Additional Hours Requirements

Additional Hours May Be Required (Exempt Positions).

Physical Requirements

Normal Office Environment. Indoor work in a climate-controlled environment. Medium work. Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Diversity and Inclusion Statement

Leaf Home is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).