Jobs · Customer Service

Installation Engineer II (SDB/SEM) (Remote US)

Thermo Fisher Scientific · Texas, United States · 1 mo ago
RemoteRemoteCustomer Service$28.85–$43.27/hrFull-time
We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections with real content. We have content: Work Schedule Standard (Mon-Fri) -> schedule. Environmental Conditions -> maybe part of responsibilities? Actually it's about physical requirements: lift 40 lbs, cleanroom, PPE, hazardous materials, working at heights. Could be part of Requirements or Qualifications. We'll decide. We have "About Thermo Fisher Scientific" and "About The Business" - these are company description, not needed as sections? Could be part of About the role? But we have no explicit "About the role" heading in source. However we can create "About the role" using the description of role? The instructions: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Do NOT repeat the job title as a heading. We need to include sections only when posting has real, specific content for it. So we need to map content to these headings. We have: - Work Schedule Standard (Mon-Fri) => Schedule section. - Environmental Conditions (list) => could be part of Requirements or Qualifications? It's physical/environmental requirements. Could go under Requirements. - About Thermo Fisher Scientific (company overview) maybe not needed. - About The Business (description of business) maybe not needed. - How You Will Make An Impact (role description) could be About the role. - What You Will Do (list of duties) => Responsibilities. - How You Will Get Here (education/experience) => Qualifications (or Requirements). Usually Qualifications includes education/experience. Requirements could be skills/abilities. We have Knowledge, Skills, And Abilities section => Skills. - Compensation And Benefits => Benefits and Pay. Thus we can create sections:

About the role

with paragraph(s) from "How You Will Make An Impact" maybe plus some of the impact description.

Responsibilities

with
  • list from "What You Will Do".

    Qualifications

    with paragraph(s) from "How You Will Get Here" (education/experience).

    Skills

    with
    • list from "Knowledge, Skills, And Abilities".

      Benefits

      with
      • list from benefits description.

        Pay

        with paragraph about hourly pay range and variable bonus.

        Schedule

        with paragraph about Work Schedule Standard (Mon-Fri). We also need to include environmental conditions (lift 40 lbs, cleanroom, PPE, hazardous materials, working at heights). Where to put? Could be part of Qualifications (physical requirements) or Requirements. Since we don't have a Requirements section, we could incorporate into Qualifications or Skills. Probably better to add a short paragraph under Qualifications about physical/environmental requirements. Or we could create a Requirements section for those. But we must only include sections when posting has real content. We have content for environmental conditions, so we could create a Requirements section. However we already have Qualifications for education/experience; we could split: Qualifications for education/experience, Requirements for physical/environmental. That seems reasonable. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Now we need to extract content precisely, preserving all substantive info, not inventing or summarizing away detail. Must not include boilerplate like EEO, navigation, etc. Also must not include duplicated lines. Let's extract: About the role: from "How You Will Make An Impact" paragraph(s). The text: "How You Will Make An Impact As an Installation Engineer II, you will be responsible for installing sophisticated electron microscopy systems at customer sites and ensuring those systems are ready for customer use. You will play a critical role at one of the most important moments in the customer relationship: turning a complex, high-value instrument into a fully functioning workflow. This role is ideal for a technically strong service or installation engineer who enjoys hands-on work with advanced technology, customer interaction, travel, and problem-solving in complex scientific and industrial environments." We can keep that as paragraph(s). Possibly split into two paragraphs but one is fine. Responsibilities: list from "What You Will Do". Items: - Conduct on-site installation of sophisticated electron microscopy and related analytical systems. - Follow established installation, alignment, calibration, and testing procedures to confirm equipment is functioning properly. - Partner with customers, system users, and internal teams to ensure a smooth installation experience. - Diagnose and resolve technical issues that arise during installation or early system use. - Support scheduled maintenance activities when needed to ensure ongoing system performance. - Provide troubleshooting and repair support for customers and other field personnel. - Travel, often on short notice, to customer sites to support installations, resolve issues, or assist other field service colleagues. - Complete and submit accurate field service and installation reports. - Train customers and users on basic system operation, maintenance expectations, and best practices. - Provide feedback to product quality, service, and engineering teams based on field observations. - Support updates, corrections, and improvements to Thermo Fisher system documentation. - Identify, isolate, and communicate outstanding system issues clearly and professionally. - Serve as a technical resource and subject matter expert for colleagues, customers, and training activities. - Follow all safety, quality, and compliance expectations while working with high-voltage, ultra-high vacuum, and complex electromechanical systems. We need to output each as
      • . Requirements: environmental conditions and physical abilities. The text: "Work Schedule Standard (Mon-Fri) Environmental Conditions Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materials, Working at heights" Also later: "Physical ability to lift up to 50 lbs. and work in laboratory, manufacturing, research, or customer-site environments." We need to preserve all detail. So combine: Able to lift 40 lbs without assistance; also later says ability to lift up to 50 lbs. Might be contradictory but we keep both. Also cleanroom restrictions, PPE required, hazardous/toxic materials, working at heights. Also work schedule standard (Mon-Fri) but that's schedule. Thus Requirements section could include bullet list of these conditions. However we might also include schedule separately. We'll put schedule separate. Thus Requirements: maybe a
        • list: - Able to lift 40 lbs. without assistance - Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc. allowed - Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) - Will work with hazardous/toxic materials - Working at heights - Physical ability to lift up to 50 lbs. and work in laboratory, manufacturing, research, or customer-site environments We could also mention "Environmental Conditions" as heading but we just list. Qualifications: education and experience. Text: "Minimum Education and Experience Bachelor’s degree in engineering, electronics, physics, chemistry, or a related technical field and 3+ years of hands-on technical experience installing, troubleshooting, repairing, and calibrating complex analytical or scientific equipment such as SEM, TEM, FIB, or similar systems or combination of education and technical experience.Experience with sophisticated analysis tools such as scanning electron microscopes, transmission electron microscopes, focused ion beam systems, or similar high-precision electromechanical systems preferred.Experience diagnosing and repairing ultra-high vacuum and high-voltage systems strongly preferred.Additional relevant technical certifications are advantageous." We'll put as paragraph(s). Could split sentences but keep as one paragraph. Skills: Knowledge, Skills, And Abilities list: - Strong electronics, mechanical, and systems-level troubleshooting skills. - Demonstrated ability to troubleshoot complex systems and subsystems down to the component level. - Ability to read and interpret schematics, technical drawings, service procedures, and system documentation. - Familiarity with ultra-high vacuum technology, high-voltage systems, precision instrumentation, and related safety practices. - Strong customer service skills with the ability to build positive working relationships with customers, system users, and internal teams. - Excellent written and verbal communication skills, including professional working proficiency in English. - Strong organizational and time management skills with the ability to work independently in the field. - Proficiency with Microsoft Office, Windows-based software environments, and service management tools. - Ability to document service and installation activities clearly and accurately. - Ability to train and support customers on system use and maintenance. - Ability to respond to customer needs with short notice and manage changing priorities. - Valid driver’s license required. - Ability to obtain a valid passport and travel regionally and internationally as required. - Ability to travel up to 75+% within the assigned territory (US) or as business needs require. We'll output as
          • . Benefits: from "We offer a comprehensive Total Rewards package..." list: - A choice of national medical and dental plans, and a national vision plan, including health incentive programs - Employee assistance and family support programs, including commuter benefits and tuition reimbursement - At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy - Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan - Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount We'll output as
            • . Pay: from "Compensation And Benefits The hourly pay range estimated for this position based in Oregon is $28.85–$43.27. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy." We'll output as paragraph. Schedule: from "Work Schedule Standard (Mon-Fri)" maybe also mention travel up to 75% etc but that's in skills. So schedule: "Work Schedule Standard (Mon-Fri)". We'll output as paragraph. Now ensure we don't include boilerplate like "As the world leader in serving science..." etc. That's company description; we omitted. Also we must not include duplicated lines. Ensure we didn't repeat. Now produce HTML fragment:

              About the role

              How You Will Make An Impact As an Installation Engineer II, you will be responsible for installing sophisticated electron microscopy systems at customer sites and ensuring those systems are ready for customer use. You will play a critical role at one of the most important moments in the customer relationship: turning a complex, high-value instrument into a fully functioning workflow. This role is ideal for a technically strong service or installation engineer who enjoys hands-on work with advanced technology, customer interaction, travel, and problem-solving in complex scientific and industrial environments.

              Responsibilities

              • Conduct on-site installation of sophisticated electron microscopy and related analytical systems.
              • Follow established installation, alignment, calibration, and testing procedures to confirm equipment is functioning properly.
              • Partner with customers, system users, and internal teams to ensure a smooth installation experience.
              • Diagnose and resolve technical issues that arise during installation or early system use.
              • Support scheduled maintenance activities when needed to ensure ongoing system performance.
              • Provide troubleshooting and repair support for customers and other field personnel.
              • Travel, often on short notice, to customer sites to support installations, resolve issues, or assist other field service colleagues.
              • Complete and submit accurate field service and installation reports.
              • Train customers and users on basic system operation, maintenance expectations, and best practices.
              • Provide

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