Installation and Database Specialist

About the role

This position’s primary function is to perform and assist with software installations and/or imaging database services, including migrations from an existing database to a new one. Candidates must be comfortable working in a fast-paced and ambiguous environment, self-defining tasks, deadlines, and next steps as needed. The candidate will partner with the North America regional DEXIS commercial team and North America technical support. The ideal candidate is solution-obsessed, customer-driven, and highly motivated.

Responsibilities

• Perform full installation or assist with installation of DTX Studio software.
• Provide high-level customer-centric interactions to internal and external customers, communicate proactively with all stakeholders, and address concerns with urgency.
• Skillfully diffuse difficult customer situations by exhibiting empathy, understanding, and reassurance, taking ownership, and creating unique solutions to customer needs.
• Serve as the primary technical resource to interface with the customer’s IT staff and dealer partners for DTX Studio software installations.
• Partner with North America Subject Matter Experts (SMEs) for technical escalations.
• Collaborate with the NA DEXIS Technical Support and Field Service teams to address DEXIS software and hardware issues, ensuring the customer sees all as one team.
• Perform database migration services to move patient data from one imaging database to another.
• Perform practice management ID renumbers to an existing database.
• Mentor and support technical inquiries related to database services and DTX Studio software installations.
• Document all work and communications under the customer’s account in CRM.
• Other related duties/projects as directed.

Skills

• Passion for process improvement and problem-solving.
• Upbeat, even-tempered, and empathetic, with the ability to address challenging situations with candor, understanding, and patience.
• Dependable, proactive, and outcome-driven.
• High degree of ownership, initiative, attention to detail, and curiosity.
• Ability to multitask and manage multiple projects simultaneously.
• Ability to prioritize tasks, complete projects, and adhere to deadlines.
• Ability to communicate effectively and professionally in both written and verbal forms.
• Ability to inform, convince, and persuade others to action on key initiatives.
• Willingness and ability to work closely with other departments and peers.