Install Punchout Tech - (Windows & Doors)

Key Responsibilities

• Perform punch-out and final service work on Pella windows and doors after installation
• Diagnose and correct issues such as: - Window and door alignment
• Sash and panel adjustments
• Hardware adjustments or replacement
• Weatherstripping repairs or replacement
• Miscellaneous glass, screen, or trim corrections
• Identify warranty vs. non-warranty issues and document findings accurately
• Communicate clearly with homeowners, builders, and site supervisors regarding work performed
• Maintain a clean and safe work area, especially in finished homes
• Complete service tickets, photos, and reports accurately and on time
• Follow all Pella installation and service guidelines and safety standards
• Clock in and out on time
• Coordinate with service managers or dispatch for scheduling and parts needs

Required Skills & Qualifications

• Experience servicing or installing windows and doors (Pella experience preferred)
• Strong mechanical and troubleshooting skills
• Able to read service orders, installation guides, and technical documentation
• Excellent attention to detail and quality control
• Professional appearance and customer-service mindset
• Ability to work independently with minimal supervision
• Valid driver’s license and reliable transportation
• Ability to lift up to 75 lbs and work on ladders as needed

Skills/Knowledge

• AA or Technical degree preferred, High School Diploma with experience
• 4 - 5 years construction experience with leading projects
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Communication Skills
• Strong listening skills
• Speak clearly and persuasively in positive or negative situations
• Respond clearly, concisely and promptly to questions/requests via phone or email
• Write legibly and informatively; read and interpret written information; edit work for spelling and grammar
• Ability to present information in one-on-one and small group situations.
• Mathematical Skills
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.
• Reasoning Abilities
• Carry out instructions in written, oral, or diagram form.
• Deal with problems involving a few concrete variables in standardized situations.
• Relate across a broad and varied internal and external customer base.
• Organizational / Time Management Skills
• Establish priorities; work independently; proceed with objectives and little supervision.
• Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
• Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Attention to detail, demonstrates accuracy and thoroughness.
• Adapts to changes in the work environment
• Observes established safety and security procedures.
• Consistently at work and on time; ensures work responsibilities are covered when absent