Install Man - Central Iowa & SD IMCISD

About the role

The Installation Manager is responsible for leading the Central Iowa & South Dakota Installation & Warehouse teams in an organization-focused manner, providing help where necessary in alignment with company core values. The Installation Manager plans, directs, and ensures the successful installation management of furniture solutions utilizing the resources of the assigned installation teams, equipment, and facilities. Provides technical assistance in identifying, evaluating, and developing methods and procedures that are efficient, effective, and meet best business practice. Maintains excellent communication with all team members and all levels of management both within and across the organization to ensure smooth running of all projects undertaken by the team. Must demonstrate a dedicated commitment to departmental mandates, goals, and Pigott’s overall vision and core values.

Core Values

• Do the right thing. We operate with honesty and integrity and are passionate about doing the right thing for our team members, our clients, our vendor partners, and our community.
• Create exceptional experiences. We go the extra mile to create exceptional experiences for all while cultivating a culture that brings out the best in each member of our organization.
• Choose our voice. We encourage Pigott team members to choose to see what’s possible, not what’s in our way while practicing gratitude and kindness to all.
• Lead the way. We empower people to lead and encourage a culture of ownership and accountability. We bring knowledge and expertise to anticipate, guide, and solve.

Possible Growth Opportunities: Director of Installation & Service

Responsibilities

• Lead, manage, and hold the installation and warehouse teams accountable.
• Prepare project estimates.
• Assist with large project planning.
• Ensure installation, warehouse, and service standards and processes are followed by all.
• Conduct site visits with the team and clients.
• Manage labor resources, staffing needs, interviews, onboarding, and training.
• Validate and approve installation timecards and credit card expenses.
• Follow all company safety policies and procedures.
• Interfaces with Project Management, Sales and Designers for bid preparation, quotes and budget figures.
• Create day-by-day installation plans and expectations.
• Responsible for managing labor revenue, cost, and margin for respective market.
• Interfaces with Warehouse & Service Manager to validate product receipt and work order readiness for delivery and installation.
• Reviews final work order and packets for completeness and clarity of information.
• Conducts 48-hour client communication confirmation and pre-install site visits to confirm job readiness.
• Manages the scheduling of Pigott and/or subcontracted labor for delivery; installation, will calls and local drop offs for repairs, and any extra staff required in warehouse.
• Attend and be actively engaged in team project checklist meetings.
• Authorizes per diem/hotel arrangements for out-of-town travel for staff, ensures any petty cash disbursements are managed per company policies and procedures.
• Ensures that the work process is standardized and performed according to Pigott standards by all crews and field personnel.
• Ensures that work rules, safety process and regulations are clear, understood, and team members are held accountable.
• Provide prompt, courteous, and exemplary service to all customers, both external and internal, according to the corporate vision and core values of Pigott.
• Demonstrate courtesy and professionalism, consistently providing a timely response to every customer service inquiry.
• Support Pigott's commitment to quality by developing and maintaining position-specific procedures, process instructions, and/or forms to better serve the company and customers as necessary.
• Attend work regularly and adhere to all guidelines as outlined in the Pigott Team Member Handbook.
• Accept responsibility for personal and professional development.
• Perform additional responsibilities at the request of the manager or the Pigott Leadership team.
• Demonstrate cooperation and teamwork in accomplishing the goals and objectives of the department.
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