Inspector/inspectress

Responsibilities

• Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inspect all rooms assigned to Room Attendants on a daily basis to ensure standards and productivity levels are being met and maintained.
• Note any deficiencies found on the attendant’s board and ensure the Room Attendant returns to correct the deficiency, if applicable.
• Re-inspect the corrected room.
• Maintain records of daily assignments and turn them into the Housekeeping Office daily.
• Maintain key control.
• Supervise Laundry employees, when applicable.
• Communicate with Guest Services regarding discrepant rooms.
• Physically check the room to determine its status.
• Handle items for "Lost and Found" according to the standards.
• Carry an active pager/radio to maintain contact with the Front Office and/or Engineering.
• Oversee the daily assignment of duties, ensuring each Room Attendant and House Attendant carries a work assignment.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager according to hotel standards.
• Initiate work orders for repairs and maintenance; follow through on each work order until completed.
• Oversee training of Room Attendants.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Assist Housekeeping Management in preparation of Standard of the Week.
• Monitor all VIPs, special guests, and requests.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Effective communication both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Effectively listen to, understand, and clarify concerns raised by employees and guests.
• Effective at multitasking and prioritizing departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
• Understand and apply complex information, data, etc., from various sources to meet appropriate objectives.
• Cross-train in other hotel-related areas.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.