Inspector/inspectress

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. The company utilizes industry-leading revenue management tools and provides expert guidance through all stages of the property cycle.

About the role

The Housekeeping Inspector/Inspectress is responsible for overseeing the cleaning of guestrooms by the Housekeeping staff and ensuring rooms are maintained to set standards of cleanliness and ready in a timely manner for guest accommodations.

Responsibilities

• Ensure employees are attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Inspect all rooms assigned to Room Attendants daily to ensure standards and productivity levels are met.
• Notify Room Attendant(s) of any deficiencies and ensure corrections are made.
• Re-inspect corrected rooms.
• Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office daily.
• Maintain key control.
• Supervise Laundry employees, when applicable.
• Communicate with Guest Services regarding discrepant rooms and physically check room status.
• Handle "Lost and Found" items according to standards.
• Maintain contact with the Front Office and/or Engineering via active pager/radio.
• Oversee daily assignment of duties for Room Attendants and House Attendants.
• Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
• Report progress of out-of-order rooms to the Guest Services Manager.
• Initiate and follow through on work orders for repairs and maintenance until completion.
• Oversee training of Room Attendants.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Assist Housekeeping Management in preparation of Standard of the Week.
• Monitor all V.I.P.'s, special guests, and requests.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Qualifications

• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory responsibility preferred.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds frequently or constantly to lift, carry, push, pull, or move objects.
• Ability to stand during entire shift.
• Must effectively communicate verbally and in writing with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
• Must multitask and prioritize departmental functions to meet deadlines.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts toward productivity, identify problem areas, and assist in implementing solutions.
• Must handle problems effectively, including anticipating, preventing, identifying, and solving them as necessary.
• Must understand and apply complex information from various sources to meet objectives.
• Must cross-train in other hotel-related areas.
• Must maintain confidentiality of information.
• Must show initiative, including anticipating guest or operational needs.
• Maintain a warm and friendly demeanor at all times.