Insomniac - Seasonal Box Office Attendant (Bay Area)

About Us

Insomniac produces some of the most innovative, immersive music festivals and events in the world. Enhanced by state-of-the-art lighting, pyrotechnics and sound design, large-scale art installations, theatrical performers and next-generation special effects, our events captivate the senses and inspire a unique level of fan interaction. The quality of the Headliner experience is our top priority.

Insomniac produces 10,000 concerts, club nights and festivals for seven million attendees annually across the globe. Since its inception, Insomniac’s events have taken place in 13 countries across five continents. The company’s premiere annual event, Electric Daisy Carnival Las Vegas, is the world’s largest dance music festival and attracts more than 525,000 fans over three days. The company was founded by Pasquale Rotella and has been based in Los Angeles since it was formed in 1993.

About the Role

The Box Office Attendant will be responsible for providing a high level of customer service related to ticketing at the box office or ticket resolution areas. Please note: Travel and lodging expenses are not provided for this position.

Responsibilities

• Actively participate in a training session for the Front Gate box office system to effectively assist patrons with their ticket orders.
• Quickly and efficiently identify a customer’s will call order by verifying all pertinent customer information, including the customer’s name, email, and credit card, to properly distribute tickets.
• Resolve any scanning issues that may occur with a patron’s ticket at the gate in a timely and courteous manner.
• Accurately administer cash and credit card transactions using the Front Gate POS system.
• Contact supervisor for unanswered questions.
• Maintain a professional, upbeat attitude and smile at all times in a fast-paced environment.
• Keep the area clean and organized.
• Understand surroundings and all published festival information to provide effective, correct information about the event.
• Take extraordinary initiative when answering attendees’ questions.
• Treat all attendees with equal respect and sincerity.
• Understand evacuation procedures and safe refuge locations prior to the opening of each show.
• Report to Box Office Management.

Requirements

• Sales and customer service-related work experience is preferred.
• Must feel comfortable using a computer.
• Must be able to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant.
• As a condition of employment, must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test.
• Must maintain and carry a valid driver’s license at all times.

Work Environment

• Must be able to tolerate loud noise levels and busy environments.
• May work in drastic temperature climates.
• Must be willing to frequently travel to work events during holidays, evening, and weekend hours as required.
• Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa.

Pay

The expected compensation for this position is $16.50–$19.61 USD per hour. Pay is based on a number of factors, including market location, qualifications, skills, and experience.