Insomniac - Nocturnal Wonderland 2026 Seasonal Ground Control / Headliner Experience Festival T[...]

About the role

Insomniac produces some of the most innovative, immersive music festivals and events in the world, enhanced by state-of-the-art lighting, pyrotechnics, sound design, large-scale art installations, theatrical performers, and next-generation special effects. The company produces 10,000 concerts, club nights, and festivals for seven million attendees annually across the globe, with events in 13 countries across five continents. Its premiere annual event, Electric Daisy Carnival Las Vegas, is the world's largest dance music festival, attracting more than 525,000 fans over three days. Founded by Pasquale Rotella in 1993, Insomniac is based in Los Angeles.

The Ground Control and Headliner Experience Team Member provides an exceptional experience to headliners, reporting to Ground Control and Headliner Experience Managers. This role suits a highly motivated self-starter who embodies a passion for dance culture and a love of helping others.

Responsibilities

• Welcome attendees at entrances and make everyone aware of Ground Control's presence and purpose
• Abide by assigned shift schedule, pump water at free water refill stations, and patrol event zones at correct times with assigned group mates
• Learn to operate a two-way radio and perform emergency medical calls
• Listen attentively to the radio and respond immediately to specific calls and requests
• Assist distressed individuals when they are in need of a helping hand
• Memorize information provided by the event website, festival guide, and staff guide to share with attendees
• Understand evacuation procedures and locate safe refuge locations prior to the opening of each show
• Provide support at entrance areas using megaphones to assist headliners with directional support

Qualifications

• Customer service-related work experience preferred
• Experience using radios and ability to work under pressure in stressful environments required
• Energetic and focused personality with demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
• Ability to professionally interact with all levels of individuals in a courteous manner and de-escalate situations before they become unpleasant
• Ability to stand on feet for up to four hours at a time and walk long distances
• Ability to lift up to 20 lbs
• Ability to walk up and down stairs
• Must possess work authorization in the U.S. that does not require sponsorship by Insomniac for a visa

Work environment

• Must tolerate loud noise levels and busy environments
• May work in drastic temperature climates
• Must be willing to frequently travel to work events during holidays, evening and weekend hours, as required, to meet deadlines

Pay

Hiring salary range: $17.00–$20.00 USD per hour. The expected compensation for this position is $16.90 USD hourly. Pay is based on factors including market location, qualifications, skills, and experience. This estimate assumes the successful candidate will be in California or perform the position from California; similar positions outside California may not receive the same compensation.