Inside Sales Window Specialist

About the role

Lansing Building Products is a family-owned business founded in 1955, dedicated to providing high-quality building products to professional contractors. As a certified Great Place To Work™, we have nearly 2,000 associates across 112 branches serving customers in 35 states. Our mission is to make a positive impact in people's lives by delivering a best-in-class experience to both our associates and customers.

Responsibilities

• Live our mission statement and TRUEBLUE Values.
• Aid customers with product selection, orders, and special requests, ensuring solutions align with their project needs.
• Accurately perform takeoffs to determine material needs, creating precise estimates for customers.
• Maintain strong relationships with key window and door vendors, coordinating contract visits and staying updated on product offerings.
• Utilize vendor-specific software to create quotes, track orders, and provide product information.
• Handle customer inquiries and complaints with professionalism, ensuring timely follow-up and resolution.
• Keep the counter and showroom area neat and orderly.
• Collaborate with the outside sales team to support customer needs and manage sample and literature requests.
• Stay informed on industry trends, product innovations, and best practices to better assist customers.
• Occasionally assist with warehouse tasks such as pulling orders or checking inventory.
• Support order fulfillment by performing other duties as directed by the Branch Operations Manager.

Qualifications

• Experience in construction sales or actual residential construction/home building.
• Ability to interpret blueprints and perform takeoffs with minimal direction.
• Proficiency with vendor-specific software (or willingness to learn) for quoting and order management.
• Proven ability to work independently and in a team environment.
• Excellent customer service and communication skills with the ability to explain technical details to customers.
• Ability to prioritize tasks and work efficiently in a fast-paced sales environment.

Skills

• Specialized product knowledge for window and door solutions.
• Vendor-specific software proficiency.
• Customer service and communication skills.
• Technical detail comprehension.
• Independent and team-oriented work style.

Benefits

We offer comprehensive benefits to support your overall well-being:

• Coverage for medical, dental, and vision insurance with company contributions.
• HSA with company contributions.
• Health Advocate and Employee Assistance Program (EAP).
• Competitive 401(k) plan with employer match of 50% up to 15% of salary.
• Tuition reimbursement and training programs.
• Paid vacation and sick days.
• Growth and development opportunities like paid parental leave, company-paid life insurance, short-term and long-term disability, paid holidays, health and wellness programs, and volunteer time.

Pay

Details about pay are not specified in this posting.

Schedule

Details about the schedule are not specified in this posting.