Inside Sales Technical Specialist

Essential Functions & Responsibilities

• Sell company products and services to customers by processing orders, price and delivery inquiries, providing technical and application information, soliciting customer orders and suggesting additional products in a fast paced multi-tasking environment.
• Maintains responsibility of orders from quotation to collection:
• Select and specify a variety of products utilizing a variety of FCX and vendor supplied tools/software.
• Responds to customer inquiries.
• Processes customers’ orders and send order acknowledgements.
• Checks availability and verifies ship dates.
• Increases order size by suggesting related items, explaining features, and checking customer’s buying history.
• Processes and expedites orders, customer returns and returns to vendors in an accurate and timely manner. Locates product and creates purchase orders. Follows-up with vendors to ensure timely delivery.
• Negotiates pricing and delivery with vendors when necessary.
• Works closely with Outside Salesman in soliciting business, executing order transactions and maintaining superior customer service levels.
• Communicates effectively and participates positively as a member of the Branch/Division inside sales team (e.g. sharing work load when possible, picking incoming phone calls, etc.).
• Maximizes gross margin by ensuring that FCX gets paid for superior service, problem solving, and technical expertise.
• Reviews open customer order reports and takes action on open items; specifically, those items that may be at risk in meeting the customer’s promised delivery date.
• Other duties as assigned by Management.

Preferred Education/Experience

• Bachelor’s Degree preferred.
• 1-3+ years’ experience in Customer Service related Industry preferred, experience in an Inside Technical Sales/Customer Service/Application Engineer role with an Industrial Distributor a plus.