Inside Sales Support Associate (Remote)

About the role

This is a permanent remote position. Must be located in Central Standard Time (CST) OR Mountain Time (MT). Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment. Must have lighting/electrical industry experience to be considered.

Responsibilities

• Work closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers.
• Safeguard the customer experience and promote Keystone’s Light Made Easy promise.
• Perform sales analysis by analyzing customer sales data to identify sales trends and opportunities with management.
• Initiate sales opportunities with both existing customers and new customers via both outbound cold calling and inbound calls.
• Manage new price requests and work within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing.
• Serve as a liaison between our Sales Agencies, Distributors & Territory Managers.
• Answer questions via email or phone regarding existing orders in a timely manner.
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies.
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner.
• Cross-reference other manufacturers' part numbers to Keystone products, ensuring accurate product matching while supporting customers and sales team with equivalent solutions.

Requirements

• Bachelor's in Business Administration or related field preferred
• Lighting industry experience and product knowledge required
• 1-2 years of sales experience in similar inside sales role
• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Proficiency in Microsoft Office, specifically Outlook, Teams and Excel
• Experience with CRM software and Prophet 21 preferred
• Strong analytical and problem-solving skills
• Demonstrated exceptional organizational skills and attention to detail
• Able to perform time-sensitive work environment
• Comfortable with phone interaction with very good verbal communication skills
• Work well independently or on a team

Qualifications

• Unwavering belief in and commitment to the company’s Core Values, consistently aligning actions, decisions, and collaboration with them

Skills

• Microsoft Office proficiency (Outlook, Teams, Excel)
• CRM software experience (Prophet 21 preferred)

Benefits

• Medical
• Dental
• Vision
• Voluntary life insurance
• Employer-paid group life insurance
• Short-term disability
• 401k plan with company match
• Paid time off
• Philanthropic opportunities

Pay

Negotiable based on experience and qualifications.

Schedule

Flexible remote schedule with occasional travel to Headquarters for onboarding and training.