Inside Sales Supervisor

About the role

Littelfuse is seeking a Supervisor, Inside Sales – Distribution / Aftermarket (T&L) to lead the Inside Sales Representative (ISR) team supporting Distribution and Aftermarket customers. This role is responsible for driving team performance, ensuring excellent account coverage, strengthening customer relationships, and delivering high-quality sales support. The Supervisor will oversee quoting, pricing, customer support activities, and process execution while partnering with cross-functional teams to achieve business objectives and improve customer experience.

Responsibilities

• Lead, coach, and develop a team of Inside Sales Representatives supporting Distribution and Aftermarket accounts.
• Establish performance expectations, monitor KPIs, and drive accountability.
• Ensure consistent support and coverage for key customers, distributors, and aftermarket partners.
• Oversee pricing and quoting activities, ensuring accuracy and alignment with business strategy.
• Serve as an escalation point for customer concerns, complaints, and service issues.
• Promote efficient use of SAP and JDE systems for quoting, account management, and order support.
• Partner closely with Sales, Marketing, Product Management, Operations, and global teams to support customer needs and business priorities.
• Monitor sales performance, quoting activity, and key metrics to identify improvement opportunities.
• Support forecasting, reporting, and continuous process improvement initiatives.
• Foster a customer-focused, collaborative, and results-driven team culture.

Requirements

• Bachelor's degree in Business, Sales, Marketing, or a related field.
• 5+ years of experience in Inside Sales, Customer Service, Account Management, or Sales Support.
• Previous leadership, team lead, or supervisory experience.
• Experience supporting distribution and/or aftermarket customers, including key accounts.
• Strong knowledge of pricing strategies, quoting processes, and customer relationship management.
• Experience working with ERP systems such as SAP and/or JDE.
• Ability to collaborate effectively across functions and within a global organization.
• Strong communication, leadership, analytical, and problem-solving skills.
• Advanced Microsoft Excel skills; PowerPoint experience is a plus.
• A proactive mindset focused on delivering exceptional customer service and driving continuous improvement.

Qualifications

• Proven ability to manage and motivate a team.
• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Ability to work independently and as part of a team.
• Knowledge of industry trends and best practices.

Skills

• Customer service and relationship management.
• ERP system proficiency (SAP, JDE).
• Microsoft Office Suite (Excel, PowerPoint).

Benefits

Littelfuse is an equal opportunity employer committed to empowering every associate to make a difference — everywhere, every day. We support employee growth and development through competitive compensation and benefits, performance-based incentives, flexible work arrangements, and development opportunities.

Pay

The salary range for this position is $77,500 - $115,120. The salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Schedule

Flexible work arrangements are available at Littelfuse.