Inside Sales Supervisor

About the role

The ASSA ABLOY Northeast Service Center or regional manufacturing facility in Easton, Pennsylvania is seeking an Inside Sales Supervisor to lead and motivate a team to achieve goals and exceed customer expectations.

Responsibilities

• Oversee customer service representatives and order processing teams
• Work closely with the Inside Sales manager
• Aid in sales performance metrics and supervise the entire sales administration process
• Oversee and ensure timely processing of all customer orders
• Ensure proactive communication with customers regarding order issues, concerns, and service levels
• Collaborate with the Inside Sales Manager to monitor sales performance and conduct weekly and monthly customer reviews to drive organic growth
• Lead the development of departmental procedures to improve productivity and quality across the Service Center
• Manage team schedules, including approving time-off requests and scheduling overtime, to maintain optimal staffing without affecting lead times or bookings
• Assist with technical queries and participate in distributor training sessions alongside the sales team
• Lead continuous improvement activities as needed or assigned
• Oversee order scheduling, entry, and shipping to ensure quality products are delivered to customers on time
• Coordinate the resolution of customer feedback and enhance order entry quality through training and reporting
• Participate in a safe and harmonious working environment
• Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct

Requirements

• High school diploma or GED required
• Minimum of 5 years of related experience in industry sales, customer service, or a relevant industry environment
• Strong creative business writing skills, with excellent verbal communication and presentation skills
• Ability to analyze data, define problems, and draw valid conclusions, including working with fractions, decimals, and metric measurements
• Knowledge of ASSA ABLOY products and experience in strategic planning, resource allocation, leadership, and team coordination are preferred
• Strong teamwork orientation, thriving in a collaborative environment that achieves collective goals
• Ability to multitask and prioritize projects under tight time deadlines
• Proficiency in Outlook, Excel, and Word
• Knowledge or exposure to ERP systems and shipping software a plus

Qualifications

• Advanced education in Business, Industrial Technology, or Management preferred

Skills

• Excellent verbal and written communication skills
• Ability to work independently and as part of a team
• Strong organizational and time management skills
• Ability to handle multiple tasks and meet deadlines
• Experience with customer service and sales

Benefits

• Competitive Salary
• Paid Vacation, Sick Time, and paid Company Holidays
• Medical, Dental, Vision, Short and Long-term Disability, Life and AD&D Insurance
• 401(k) Program with company contributions
• Tuition Reimbursement, Learning and Career Development opportunities
• Flexible Spending Employee Assistance Program
• Discount portal
• Recognition, well-being, and employee experience programs designed to support and celebrate you throughout your career

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate the needs of the team and customers.