Inside Sales Specialist – Specialties

Prysmian is the world leader in the energy and telecom cable systems industry. We manufacture thousands of miles of underground and submarine cables and systems for power transmission and distribution, as well as medium-low voltage cables for construction and infrastructure sectors. We also produce a comprehensive range of optical fibers, copper cables, and connectivity for voice, video, and data transmission in the telecommunications sector. With 30,000 employees globally, Prysmian empowers everyone to make a difference.

Team Overview and Job Responsibilities

• Support the sale of products by partnering with Outside Sales and/or Sales Agents to increase sales by managing quote requests, sales leads, product promotions, and analyzing sales data.
• Manage customer requests daily, including phone calls, emails, EDI, and other forms of electronic communication.
• Analyze data supplied by customers to provide pricing and product availability in a timely manner. Empowered to make pricing decisions based on price guidelines, market feedback, and recommendations from Outside Sales.
• Process customer orders and acknowledge them within posted guidelines for various Specialty markets as needed by the business.
• Handle customer returns and claims in a timely manner and initiate corrective actions, if necessary.
• Provide backup assistance and coverage for other teams as needed.
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, to meet customer needs and ensure timely delivery and accurate receipt of products.
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing.
• Continuously develop product knowledge through internal and/or external training initiatives.
• Participate in cross-functional projects impacting the department and the organization.
• Be the voice of the customer to the Prysmian organization.

Key Requirements

• Average to advanced technical aptitude to understand product functionality, specifications, and applications.
• Desire and ability to excel in a rapidly changing, fast-paced environment.
• Organizational, time management, multi-tasking, and follow-up skills.
• Driven to provide accuracy and excellence daily.
• Professional ownership and reliability.

Preferred

• Associate or Bachelor's degree preferred.
• At least 2 years of relevant work experience in sales, customer service, and/or account management.
• Proficiency in Microsoft Office systems.
• Analytical, documentation, and problem-solving skills.
• Knowledge of EDI, ERP systems such as SAP or AS 400 Mainframe (a plus).

Job Offer Fraud Alert

We take the security of our candidates seriously. Please be aware of job offer scams involving individuals falsely claiming to represent our company. Our company will **never**:

• Ask for payment, fees, or financial information at any stage of the recruitment process.
• Request passwords, banking details, or copies of personal identification via email or text.
• Extend a job offer without a formal interview process.
• Communicate from non-company email addresses (e.g., Gmail, Yahoo).

All legitimate communications from our recruitment team will come from an official company email domain (ending in @prysmian.com). If you believe you have been contacted regarding a fraudulent job offer or are unsure about the authenticity of a message, please contact us directly at narecruiting@prysmian.com.