Inside Sales Specialist - Atlanta, GA

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

About the role

As an Inside Sales Specialist, you will be one of the primary points of contact for our clients and internal teams, ensuring client needs are met and their expectations exceeded. You will play a critical role in driving client satisfaction, retention, and advocacy.

• Nurturing client relationships through effective communication via calls and emails.
• Providing guidance to clients, both reactively and proactively, supporting their needs and business requirements.
• Show agility and quick thinking to address client concerns, resolve issues efficiently and effectively, and collaborate on projects with internal teams to deliver positive client outcomes.
• Deep customer empathy is a very important characteristic when working with our customers. We need to address a myriad of questions that come to us with different levels of complexity from both customers and internal sources and must be able to drive for the fastest resolution to ensure our customers’ happiness.

Responsibilities

• Work with Account Executives to deliver Revenue and New Orders through quoting, communication to existing customers, organization of priorities for existing customers, and invoicing.
• Focus on Accounts receivable, customer support, Renewals, and services to ensure timely receivables.
• Maintain customer heat map, customer org map, customer priorities, and detailed SFDC optimization.
• Develop and manage customer activities and internal teams providing vision and direction needed to execute operating plans.
• Participate in organizational design work to continuously assess program strengths, while identifying areas for improvement in the client engagement process.
• Collaborate with support teams and corporate staff regarding issues and projects relevant to operational support and client experience.
• Own the internal communication with all stakeholders, ensuring effective client communications.
• Ensure curriculum and interventions are in alignment.
• Manage programmatic schedule and services to ensure the efficiency and efficacy of client progression.
• Identify and implement best practices to increase overall operational effectiveness.
• Facilitate team and interdepartmental training and meetings to maintain precise process flow and ensure consistency of services.
• Produce reports of program status throughout the client’s life cycle.

Requirements

• Demonstrated success in working with teams and driving results to achieve targets.
• Strong relational skills to positively communicate with people from diverse backgrounds and experiences.
• Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives.
• Experience identifying, innovating, and implementing best practice techniques and interventions.
• Communication skills that create positive impact and engagement (written, verbal, and presentations).

Qualifications

• Preferred to have 2 years of experience in a professional setting.
• Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce).
• Strong problem-solving abilities and adaptability.
• Proactive and self-motivated mindset with a passion for delivering an exceptional client experience.
• Proficiency in virtual communication tools such as MSFT Teams or Zoom.
• Thrives in a fast-paced environment that believes in accountability and continuous improvement.
• Detail-oriented with ability to identify potential issues, recommend and implement resolution plans.
• Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills.

Location: Atlanta, GA. Work style: On-site (office-based).