Inside Sales Specialist

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we embrace unique enthusiasm, high integrity, and courage to embrace change. We value passionate people with fresh ideas from diverse backgrounds and are proud to be recognized on the Inc. 5000 list for 15 consecutive years and the Crain’s Fast 50 list ten times. Our workplace has also been voted a Chicago Tribune Top Workplace for the last four years.

About the role

The Business Development Specialist (internally known as PARTnership Builder) is responsible for finding, developing, and maintaining customer relationships. You will proactively manage your day by placing a high volume of outbound calls, forming personal connections, and identifying customer challenges to provide solutions using the Parts Town value proposition.

Responsibilities

• Place a high volume of outbound calls (40+) to new and existing customers.
• Identify, cultivate, and build new customer partnerships by understanding their problems and needs.
• Develop in-depth knowledge of food service and HVAC industry trends and customer needs.
• Drive revenue by prospecting and building a pipeline while fostering personal relationships with potential and existing customers nationwide.
• Integrate all sales activities into CRM (Salesforce.com) for timely, accurate reporting.
• Conduct research on accounts to understand their business and where Parts Town can provide solutions.
• Partner with Customer Experience team members to develop and grow customer relationships.
• Educate customers on Parts Town resources and capabilities (e.g., electronic resources, technical support, manufacturer relationships).

Requirements

• 1-3 years of experience in an inside sales, business development, customer development, or account management role.
• Experience using Excel and Microsoft Office.
• Passion for building something new and solving problems.
• Enjoy meeting new people and have the drive to build long-standing partnerships.
• Proactive, organized, and able to take initiative and follow through.
• Resilient—see rejection as an exciting challenge.
• Fantastic communication skills and proficiency in English (verbal and written).

About the team

Our team values transparency, appreciation, and support. We celebrate collaboration, growth, and work-life balance, with traditions like team lunches, desk decorations for birthdays, and milestone anniversaries. Start thinking about what you’ll bring to your first potluck at Parts Town!

Pay

The salary range for this role is $55,094.88–$74,352.58 annually ($26.48–$35.74 hourly), based on qualifications, experience, and geographical location. Parts Town is a pay-for-performance company, and this role may include a profit-sharing program and an annual bonus.

Benefits

• Health, dental, and vision insurance.
• 401(k) with company match.
• Employee assistance programs.
• Paid time off, sick time, holidays, and parental leave.
• Professional development opportunities.
• Quarterly profit-sharing bonus.
• Hybrid work schedule.
• Team member appreciation events and recognition programs.
• Volunteer opportunities.
• Monthly IT stipend.
• Casual dress code.
• On-demand pay options (access earned pay as needed).