Inside Sales Specialist

About the role

The Inside Sales Specialist supports revenue growth and customer satisfaction by managing sales inquiries, quoting activities, and cross-functional coordination. This role ensures accurate information flow, timely responses, and seamless execution of sales-related tasks, serving as a central point of communication between customers and internal departments.

Responsibilities

• Manage inbound and outbound customer inquiries with professionalism and urgency; document, qualify, and action requests within defined service levels.
• Prepare accurate and timely quotes, proposals, and pricing packages; validate technical requirements, lead times, and procurement needs with internal stakeholders.
• Support the full sales cycle by coordinating with Sales, Procurement, Engineering, Regional Managers, Program Managers, and Field Technicians to ensure customer requirements are clearly understood and operationally feasible.
• Maintain CRM accuracy through disciplined entry of customer interactions, opportunity updates, pipeline status, and follow-up activities.
• Collaborate with Procurement and Materials teams to confirm product availability, sourcing options, and delivery timelines for customer orders and project support.
• Work closely with Engineering and Program Managers to ensure technical specifications, scope details, and project readiness requirements are properly captured and communicated.
• Provide structured support to Regional Managers and field teams by coordinating order details, scheduling requirements, and customer communication.
• Monitor quote aging, open opportunities, and customer follow-ups to ensure timely progression through the sales cycle.
• Track and support key sales metrics including quote-to-order conversion rates, opportunity progression, customer response times, and pipeline movement.
• Identify upsell, cross-sell, and aftermarket sales opportunities; support internal sales workflows and documentation requirements.
• Ensure all customer communication is clear, professional, and aligned with company standards; escalate issues when required to maintain service quality.
• Contribute to continuous improvement initiatives by identifying process gaps, communication challenges, and workflow inefficiencies; support solutions that enhance sales and operational performance.
• Perform other duties as required.

Requirements

• Applicable post-secondary education in Marketing, Sales, Supply Chain Management, Finance, Business Administration, or related field is preferred.
• 2–5 years of related experience in sales within an industrial or manufacturing environment and a general understanding of the parts and services offered.
• Strong understanding of sales policies, procedures, and best practices.
• Demonstrated ability to work in a team environment.
• Strong judgment and decision-making skills; ability to plan and develop strategies within areas of responsibility.
• Excellent verbal and written communication skills.
• Ability to build and maintain professional working relationships with internal teams and external customers.
• Strong organizational skills with the ability to re-adjust priorities daily and manage a fast-paced workload.
• Critical thinking skills to plan, synchronize, and execute complex undertakings involving multiple departments.
• Team-oriented mindset with the ability to coordinate and initiate tasks across diverse groups.

Schedule

Full-time, 40 hours per week, Monday-Friday.

Working Conditions

• Office environment (hybrid role past probation period).
• Occasional travel to other local company locations and/or customer sites, which may require Personal Protective Equipment (PPE).

Reports to: Sales and Business Development Manager.