Inside Sales Specialist
FCX Performance is an Applied Industrial Technologies Company and a leading process flow control company.
About the role
As an Inbound-Inside Sales Representative with FCX Performance/Pump Energy, you will establish and expand relationships with current customers and our outside sales team. You'll spend your time interacting with customers to determine their process flow control and instrumentation needs while providing solutions to meet those needs. You will have a direct impact on customer satisfaction, retention, and sales results.
Our company culture is friendly, fun with healthy competition and rewards. At Applied Industrial, we offer integrity, inclusion, and career advancement. Individual contributorship and ideas are encouraged and welcomed. Applied has been fortunate to retain associates who have built long-lasting careers—25% of our U.S. team has 20+ years of service with Applied!
Responsibilities
- Partner with customers and the sales team to solve customer needs and build ongoing business relationships.
- Successfully sell company products and services to customers by processing orders, price, and delivery inquiries via inbound and outbound calls.
- Provide technical and application information.
- Process and expedite orders, customer returns, and returns to vendors.
- Source and obtain quotes from vendors.
- Effectively handle correspondence from customers and field calls from customers, as well as assist the outside sales team.
Requirements
- Experience in an Inside Sales/Customer Service role within the industrial marketplace or mechanically inclined preferred.
- Previous experience with sizing and selection of Process Flow Control and control instrumentation is helpful.
- Problem-solving and reasoning skills.
- Computer proficiency—Epicor P21 a plus!
Qualifications
Bachelor's Degree preferred; equivalent experience may be substituted for the degree requirement.
Benefits
- Competitive pay and all standard benefits from an industry leader (401K with company match, insurance, time off, employee assistance, tuition reimbursement, etc.).
- A lasting career with available career paths in sales, management, and operations throughout the country.
- Professional development and training.
- Team-oriented company culture where work is meaningful but fun.
- Join a local team with company backing.