Inside Sales & Service Representative

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. All-Tex Pipe & Supply is one of Hajoca’s trade names and is looking for an Inside Sales & Service Representative at their Houston, TX location.

About the Role

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Requirements

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, maintain weekly sales plans, call reports, and customer contact files, and analyze customer data.
• Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross-sell.
• Build influential relationships and trust with customers and vendors through open and interactive communication.
• Ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain value-added services, and ask for the order to close the sale.
• Build positive working relationships and inspire teamwork with co-workers.
• Learn and operate computer systems used to process orders.
• Learn to operate warehouse material-handling equipment.
• Read, write, speak, and understand English.
• Perform basic arithmetic: add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Benefits

Our culture rewards exceptional people who drive business success and share in the financial results their efforts yield.

• Competitive starting wage.
• Profit-Sharing Program: earn a direct share of annual profits.
• Full-time benefits (30+ hours/week):
  • Medical, dental, vision, and prescription coverage.
  • Accident, hospital indemnity, and critical care coverage.
  • Life insurance and long-term disability.
  • Pre-tax accounts for healthcare, dependent care, and commuter benefits.
  • Paid vacation, holidays, and sick time (sick time also offered to part-time team members as required by state law).
  • Paid pregnancy and parental leave.
  • Paid day of community service.
• Full-time and part-time benefits:
  • 401(k) Retirement cash account with company contributions.
  • Targeted training programs for personal and professional growth.
  • Company wellness program.
  • Employee discounts.
  • College tuition benefits.

Note: Benefit offerings may differ for teammates covered under a collective bargaining agreement or employed through an intern program.