Inside Sales Representative – Vespel® Aerospace

About The Role

DuPont is seeking an Inside Sales Representative to support our Vespel® aerospace business. This role partners with Key Account Managers (KAMs) while managing a portfolio of aerospace customers. You will serve as a key commercial contact, helping drive customer satisfaction, operational excellence, and business growth.

Location: Valley View, OH

Responsibilities

• Customer & Account Management
  • Serve as the primary contact for assigned aerospace customers.
  • Respond to pricing, RFQ, delivery, documentation, and order inquiries.
  • Build strong customer relationships through responsive, solutions-focused support.
  • Identify and support opportunities for account growth.
• Support Strategic Accounts
  • Partner with Key Account Managers to support key aerospace customers.
  • Coordinate quotes, pricing requests, customer documentation, and follow-up actions.
  • Help ensure timely execution of commercial activities.
• Sales Operations & Commercial Execution
  • Manage RFQs, quotations, pricing approvals, and sales support activities.
  • Maintain accurate customer, pricing, and opportunity data within CRM and ERP systems.
  • Support pipeline visibility and account activity tracking.
• Cross-Functional Problem Solving
  • Work with Supply Chain, Quality, Engineering, Finance, and Customer Service teams to resolve customer issues.
  • Support delivery escalations, expedite requests, and documentation requirements.
  • Drive timely communication and issue resolution.
• Compliance & Process Excellence
  • Manage customer documentation, NDAs, and commercial forms.
  • Support credit and account-related processes.
  • Ensure compliance with DuPont policies and business processes.

Requirements

• 2+ years of experience in inside sales, commercial operations, customer service, or account support within a B2B environment.
• Experience with RFQs, quotations, pricing, order management, and customer support.
• Familiarity with CRM and/or ERP systems (Salesforce, SAP, or similar).
• Strong communication, organization, and multitasking skills.
• Ability to collaborate across multiple functions and manage competing priorities.

Preferred Qualifications

• Account management experience with customer ownership responsibilities.
• Experience supporting aerospace, industrial, or technical products.
• Knowledge of pricing, quoting, and sales processes.
• Experience with opportunity management and pipeline tracking.
• Advanced Salesforce, SAP, CRM, or ERP proficiency.
• Bachelor's degree in Business, Engineering, Supply Chain, or a related field.

Benefits

• Support leading aerospace customers and applications.
• Work closely with strategic account leaders.
• Develop commercial, customer-facing, and problem-solving skills in a global organization.
• Contribute to business growth while delivering an exceptional customer experience.

Work Location: Valley View, Ohio (onsite/hybrid based on business requirements).