Inside Sales Representative - Strategic Accounts

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee-owned organization with over 2,000 team members and 95+ entrepreneurial brands—each empowered to think big, move fast, and bring innovative ideas to life. Our ownership mindset fuels a culture of pride, accountability, and exceptional customer service. We combine local expertise with national strength, creating a dynamic environment where creativity meets practicality.

About the role

Flow Control Group is seeking a highly proactive and collaborative Inside Sales Representative to join our team. This critical role requires a dynamic sales professional who combines technical aptitude with outstanding customer service, possessing a comprehensive understanding of the brands and technology groups owned by Flow Control Group to drive daily commercial success. As the primary point of contact for our customers, you will act as the vital link between our customers and internal teams, collaborating closely with Estimators, Project Managers, and Strategic Account Managers to respond to inquiries, generate quotes, process orders, and proactively follow up on opportunities to maximize revenue growth.

Responsibilities

• Solution-Based Selling: Maintain a solid, working knowledge of FCG brands, products, and technologies to quickly identify the best flow control solutions for recurring customer inquiries and opportunities.
• Up-Selling & Cross-Selling: Identify opportunities to recommend complementary products, accessories, or premium brand alternatives to maximize order value and improve customer operational efficiency.
• Primary Point of Contact: Act as the daily commercial face of FCG, providing prompt, professional, and knowledgeable support to customers regarding pricing, availability, and order status.
• Proactive Follow-up: Consistently follow up on outstanding quotes and proposals, overcoming customer objections to close transactional sales and secure purchase orders.
• Rapid Quoting: Evaluate standard customer inquiries, configure standard flow control packages (valves, automation, pumps, instrumentation), and quickly generate accurate commercial quotes using ERP and CRM systems.
• Order Entry & Verification: Accurately process customer purchase orders, verifying that pricing, part numbers, lead times, and terms of sale align perfectly with the original quote before entering them into the system.
• Sales Support Ecosystem: Collaborate daily with Strategic Account Managers to support key accounts, and partner with Estimators to hand off highly complex, custom engineering inquiries.
• Expediting & Logistics: Work closely with purchasing, manufacturing brands, FCG brands, and logistics teams to expedite critical orders, proactively communicating potential delays and resolution steps to the customer.
• CRM Maintenance: Maintain meticulous records of customer interactions, quotes, and opportunities within the CRM system to ensure accurate pipeline reporting and sales forecasting.

Requirements

• 3+ years of experience in inside sales, customer service, or application support within the industrial flow control, fluid handling, valve automation, or instrumentation industry is strictly required.
• Associate’s or Bachelor’s degree in a technical or business discipline is preferred, or equivalent specialized industry experience.
• Strong fundamental knowledge of flow control technologies, equipment, and industrial distribution processes.
• Experience utilizing ERP systems, CRM software (e.g., Salesforce), and digital sizing/configuration tools.
• Outstanding verbal and written communication skills with a natural ability to build trust, handle difficult customer scenarios with grace, and maintain high energy over the phone.
• Highly organized with a strong sense of urgency and the ability to prioritize and manage a high volume of emails and phone inquiries in a fast-paced environment.

Benefits

• Competitive base salary with performance-based incentive opportunities.
• Comprehensive benefits package including Medical, Dental, Vision, and 401k.
• Opportunities for career advancement into Outside Sales, Estimating, or Project Management within a rapidly growing organization.
• Collaborative, high-energy work environment with exposure to a wide variety of engineering technologies and market sectors.
• Broad-based employee ownership program extended to every employee.
• Paid time off, holidays, and parental leave.
• Employee referral program.
• Access to FCG University learning and training platform offering over 80,000 courses.
• Custom training programs and mentorship for professional development.

Core Values

• Entrepreneurship: We are driven by an entrepreneurial spirit and an ownership mindset, inspiring us to take responsibility for outcomes and make decisions that lead to success.
• Integrity: We act with honesty and humility, earning trust through candid and ethical dealings.
• Respect: We nurture a culture that embraces diverse points of view, backgrounds, and experiences, fostering inclusion and respect.
• Partnership: We aspire to be connected for life with our customers and suppliers, delivering continuous value and embracing our responsibility to provide mission-critical solutions.
• Success: We work together as one team to drive results, encouraging calculated risk-taking and the courage to overcome challenges.
• Innovation: We create opportunities and solve problems with innovative engineered solutions, challenging constraints and promoting resourcefulness.