Inside Sales Representative - North Dallas

Empower Rental Group is a family of local equipment rental providers across the Southeastern US, growing from 3 locations in 2021 to over 36 today. We are adding an Inside Sales Representative to our team at the Sherman branch in North Dallas, TX.

About the role

The Inside Sales Representative supports branch operations by working with customers, vendors, and branch employees to provide operational services. This role involves handling outbound sales calls, assisting with customer needs, and ensuring smooth order processing and delivery. The position requires a customer-focused attitude and the ability to multitask across various operational facets.

Responsibilities

• Answer operational branch calls, assisting and taking ownership of all customer needs.
• Assist customers with pick-ups and deliveries, including walk-in customers when applicable.
• Complete outbound sales calls daily per assigned quota.
• Notate all calls in the rental system via electronic call logs.
• Route trucks and maintain consistent driver communication.
• Schedule drivers and truck maintenance.
• Complete call-off number recordings and communicate updates to customers.
• Handle contract closeouts, rental period invoicing, and cycle invoice accuracy.
• Manage fuel inventory on-site and place orders as needed.
• Write Purchase Orders and work with the Shop Foreman or rental shop on equipment assignments.
• Complete truck PPE inventory.
• Assist outside sales representatives and support project execution tasks (e.g., administration, delivery, or invoicing questions).
• Handle customer inquiries and requests in a timely manner.
• Maintain frequent communication with customers.
• Maintain a safe work environment.
• Perform other related duties as assigned.

Requirements

• Highly motivated operational professional who can operate within assigned guidelines.
• High energy with a strong customer service attitude.
• Exceptional communication, presentation, and persuasion skills with a positive professional attitude.
• Detail-oriented with a focus on accuracy.
• Proficient in MS Word, PowerPoint, Excel, and Outlook.
• Ability to manage multiple tasks simultaneously in a fast-paced, entrepreneurial environment.
• Excellent time management skills.
• Strong decision-making, problem resolution, and creative thinking skills.
• Able to multitask with shifting priorities.

Benefits

• 401(k) with company match
• Weekly pay
• Medical, dental, and vision insurance
• Health Savings Account (HSA)
• Employer-paid life insurance with a "buy-up" option
• Employee Assistance Program (EAP)
• Employer-paid Short-Term Disability (STD) benefit
• Voluntary Life, Accident, and Long-Term Disability (LTD) benefit options
• Paid parental leave
• Paid time off and holiday pay
• Employee referral program
• Retirement plan
• Employee Sharing Program