Inside Sales Representative I

Why Join Our Team?

We embrace what makes us unique. We thrive on the diversity of our associates and the different ways each of us contributes to Vallen’s success. We pride ourselves on being an inclusive company that values the growth of our associates.

Benefits

• Medical, Dental, and Vision Insurance for Single, Employee + Spouse or Children, and Family Coverage
• 401(k) with discretionary company match of $0.50 on the $1.00 up to 6% of pay (U.S. positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short-Term and Long-Term Disability Benefits and Parental Leave (and any leave required under federal, state, and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation and Sick Days): 80–160 hours of vacation time based on seniority, accrued monthly and prorated from date of hire. 40–56 hours of sick time per year based on seniority and advanced upon hire.
• Paid Time Off (Holidays): 8 scheduled holidays plus 2 floating holidays
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety shoe and safety glasses reimbursement (based on position)
• Employee discounts through BenefitHub
• Advancement opportunities
• Vallen complies with all minimum wage laws

Position Summary

Vallen's Inside Sales Representative (ISR) is responsible for providing exceptional service to Vallen's customers by cultivating relationships, receiving, and processing purchase orders, ensuring product availability, monitoring delivery dates, and resolving order processing issues in a timely manner. They are the primary point of contact for assigned customers for Vallen service offerings, pricing, scheduling, and shipping inquiries. They introduce new products to customers, identify upselling opportunities and contribute to identifying customer cost savings. In collaboration with Vallen's sales teams, they may also assist with identifying and soliciting new business opportunities within assigned segments.

Essential Job Duties and Responsibilities

• Sales
• Remotely contacts current and potential customers to grow prospects and sales following Vallen's inside sales methodology and processes
• Generates and refers leads for new and/or enhanced sales opportunities to the Vallen sales team
• Aids in preparing sales quotes, bids, and proposals
• Provides post-sale training, support, and service transition
• Verbal persuasive with the ability to show empathy and articulate value
• Drives utilization of digital tools
• Enters requests for material to be stocked for customers
• Service
• Resolves customer complaints immediately
• Maintains segment performance through working of daily, weekly, monthly required reports
• Ensures compliance to service KPI Goals
• Working Capital
• Manages company assets appropriately
• Ensures adequate and timely billing of customer orders
• Ensures timely resolution of Accounts Receivable disputes
• Compliance
• Ensures all compliance to all customer contracts
• Ensures adherence to all pricing & freight policies
• Ensures compliance to company SOP's and Internal Control Standards
• Implements proposals and large project development
• Affirms that service levels meet or exceed customer expectations to limit customer churn
• Vallen Team
• Works with Vallen Business Partners to implement strategic initiatives
• Enables cross-functional communication

Job Qualifications

• Bachelor's degree (B. A.) from four-year College or university; or three to five years inside sales experience and/or training; or equivalent combination of education and experience
• Ability to read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to interface in a customer responsive manner over the telephone and in person
• Able to handle difficult customer situations with diplomacy
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company's market share/revenue goals

Work Environment & Physical Demands

• Long periods of time working on a computer and performing repetitive key-boarding activities
• May be required to occasionally lift and/or move up to 25 pounds
• Regularly required to talk and hear
• Frequently required to sit
• Occasionally required to stand and walk