Inside Sales Representative I

At Bluefin, we thrive in a dynamic and fast-paced environment where innovation and leadership are at the forefront of everything we do. Join us in revolutionizing data security within the integrated payments industry, as we protect over 35,000 companies across 59 countries with our cutting-edge encryption and tokenization technologies. Our collaborative culture empowers you to take initiative and make impactful contributions, while our commitment to professional growth ensures you have the tools and opportunities to excel.

About the role

The Inside Sales Representative I is a highly energetic individual responsible for driving revenue growth through Bluefin’s referral partner channel. This role serves as a trusted advisor to merchants and involves managing merchant opportunities from initial referral through onboarding and activation. This is a remote position reporting to the SVP, US Sales.

Responsibilities

• Drive achievement of Bluefin revenue, margin, and growth objectives by proactively managing inbound referral opportunities and conducting outbound sales calls to prospective merchants.
• Own the full sales cycle for referred merchant opportunities, from initial contact and discovery through pricing, proposal, closing, onboarding, activations, and early lifecycle support.
• Consult with merchants to understand their business needs, payment acceptance environment, current challenges, and growth objectives, then position appropriate Bluefin products and services to support those needs.
• Effectively communicate Bluefin’s value proposition, including intangible program benefits, service quality, security advantages, payment solutions, and partner-channel benefits, through phone and virtual sales conversations.
• Independently evaluate merchant processing opportunities and recommend appropriate pricing while balancing profitability, competitive market conditions, risk considerations, and long-term relationship value.
• Make informed decisions throughout the sales, underwriting, onboarding, and activation process to support timely merchant implementations and successful account conversion.
• Serve as the primary point of contact for referred merchants during the sales and onboarding journey, ensuring consistent communications, clear expectations, and a positive client experience.
• Partner closely with Underwriting, Risk, Activations, Relationship Management, and other internal teams to coordinate merchant approvals, documentation, pricing reviews, escalations, and activations.
• Contribute toward minimizing client attrition through leveraging relationships, excellent problem-solving and resolution, and providing exceptional information and service.
• Accurately manage leads, opportunities, activities, merchant data, and client communications within Bluefin’s CRM and internal systems with a high degree of urgency, accuracy, and completeness.

Requirements

• Knowledge and understanding of payment processing products and services, Mastercard/Visa Association rules and regulations, technical skills, contract language, credit policies, and product conversions (highly desirable).
• Excellent communication, interpersonal, selling, objection handling, and negotiation skills within inbound and outbound sales environments (desire to win!).
• Exceptional detail-oriented, problem-solving, and analytical skills.
• Ability to manage leads effectively through a CRM system.
• Ability to work independently for extended periods while achieving sales results with a high degree of self-motivation.
• Strong team player with a positive, “can-do” attitude to achieve sales results.
• Strong organizational, computer (data entry), and planning skills.
• Ability to adapt to a fast-paced and evolving environment.