Inside Sales Representative I

About the Role

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. We guide innovation forward for over 220,000 leading technology manufacturers and service providers, serving over 85 countries with 228 locations worldwide.

As an Inside Sales Representative I, you will manage account relationships by providing strategic service and support to an assigned customer base. You will maximize margins, gain market share, and drive value-added solution selling while acting as a key liaison between suppliers and customers.

Responsibilities

• Manage the overall account relationship and provide strategic service and support to assigned customers.
• Maximize margins, gain market share, and drive value-added solution selling.
• Provide customer service, including quoting, order fulfillment, on-time delivery, engineering support, and troubleshooting.
• Build and establish long-term business partnerships between suppliers and customers.
• Develop and manage customer strategy in assigned account territory, ensuring Sales Excellence.
• Maintain thorough knowledge of supply chain engagements (e.g., e-Compass, Consignments, CARES, Synergistic products, Reverse Logistics, GBC, ITAD).
• Sell and drive Solutions Selling within the approved account-level strategy, leveraging knowledge of the competitive landscape.
• Support Sales activities for the Order-to-Invoice process.
• Own the customer interface for backend Quality processes, including corrective actions and Field Quality Reports.
• Maintain the Perfect Order Index (POI) and Inventory integrity to minimize write-offs/bill backs.
• Coordinate Credit & Financial Information and available resources/support functions.
• Set strategy for the quote process, coordinate resources, and process customer quotations (Quote Center, Quote Cover Sheet, PM Views, etc.).
• Validate EOL and item class changes (NCNR), negotiate pricing, and notify customers of price increases.

Requirements

• Advanced specialized skills or multi-skilled through job-related training and considerable on-the-job experience.
• Intermediate Excel experience (VLOOKUPS, Pivot Tables, etc.).
• Excellent written and verbal communication skills, with the ability to build relationships and collaborate across all levels of the organization.
• Strong multitasking and organizational skills to manage multiple priorities, customer requests, and deadlines in a fast-paced environment.
• Ability to work independently with minimal guidance and act as an informal resource for colleagues.
• Identify and resolve key issues and patterns from partial/conflicting data.
• Take a broad perspective to problems and spot new, less obvious solutions.
• This position requires work covered by International Traffic in Arms Regulations (ITAR). Viable candidates must be eligible for an export license or be a U.S. Person (U.S. citizens, lawful permanent residents, refugees, or asylees).

Qualifications

Typically requires a 4-year degree and 1–2 years of experience or a two-year degree with equivalent related experience.

Pay

Base salary range: $50,000–$60,000. On-target earnings (OTE): $90,000–$100,000, depending on experience. Hourly rate: $23.75–$29.03. Actual compensation may vary based on geographic location, work experience, education, and skill level.

Schedule

Hybrid: 3 days in office (Phoenix, Arizona) and 2 days remote.

Benefits

• Medical, Dental, and Vision Insurance.
• 401k with matching contributions.
• Short-Term and Long-Term Disability Insurance.
• Health Savings Account (HSA) and Health Reimbursement Account (HRA) options.
• Paid Time Off (sick, holiday, vacation, etc.).
• Tuition Reimbursement.
• Growth opportunities and more.