Inside Sales Representative - Extended Hours (Remote)

Job Summary

This is an opportunity to join a mission-driven company that is transforming diabetes care while building a rewarding sales career. As an Inside Sales Specialist with Insulet, you'll do much more than sell a product. You'll serve as a trusted guide for patients as they begin their journey with the Omnipod system, helping them navigate insurance, understand the benefits of insulin pump therapy, and ultimately improve their quality of life.

Position Overview

As an Inside Sales Representative, you’ll play a pivotal role in driving our patient-centric mission forward by creating a culture of collaboration aimed at simplifying life for people managing their diabetes. In this role, you’ll be responsible for more than just meeting sales targets – you’ll be the key point of contact for patients throughout the onboarding process, ensuring they have a seamless experience starting with the OmniPod system. You’ll collaborate closely with field sales and internal teams to deliver the best patient experience, communicate insurance benefit guidelines and cost information, and assist patients in making informed decisions about insulin pump therapy.

Responsibilities

• Manage Your Pipeline
• Deploy a high level of customer service throughout the patient onboarding process, leading the patient from prescription to activating and registering the customers Omnipod device
• Track patient progress in the pipeline funnel and actively document actions taken or needed
• Analyze data insights and trends to effectively prioritize pipeline leads to drive business impact
• Take ownership in investigating data discrepancies or issues and work to resolve, involving appropriate stakeholders
• Engage Your Customers
• Leverage comprehensive product knowledge to address customer inquiries about Omnipod, highlighting its benefits and providing competitive comparisons
• Tailor communications that proactively address patient needs by taking a consultative approach to selling to drive patient adoption and support overall business objectives
• Proactively address challenges or patient concerns using data-driven solutions and identify opportunities to improve patient interactions
• Collaborate for Impact
• Collaborate seamlessly with reimbursement and field sales in your territory to ensure patient leads progress after prescription has been fulfilled
• Effectively manage communications with pharmacy representatives to ensure patients appropriately receive Omnipod and data is accurately aligned across teams
• Provide support to territory partners (Territory Managers and Clinical Services Managers) for resolving provider or patient issues
• Contribute to Improvements
• Continuously seek opportunities for process improvement and provide regular feedback and innovative suggestions to enhance Inside Sales and service operations
• Drive internal initiatives as identified and assigned by leadership

Skills And Competencies

• Excellent communication skills, both oral and written
• Strong influencing, listening, and interpersonal skills
• Ability to manage a sales pipeline to effectively funnel leads through a short-term sales cycle with speed, consistent communication, and forecast precision
• Strong collaborator with the ability to build and nurture relationships
• Team-oriented to produce optimal sales results
• Ability to solve problems, take appropriate action, and persistently address obstacles or challenges to deliver successful outcomes
• Proficiency with technology (CRM systems, MS Office applications)

Education And Experience

• Minimum Requirements: Associate’s Degree
• 1+ years of sales experience and demonstrated success in B2B / B2C or a related field (healthcare, pharmaceuticals, medical device, diabetes, or consumer product)
• Preferred: Bachelor’s degree
• Knowledge and understanding of the managed care industry
• Experience with Salesforce or other CRM system
• Knowledge of insulin pumps and continuous glucose monitors

Physical Requirements

The ability to work overtime to meet business objectives is required. Requires sitting and standing associated with a normal remote or hybrid office environment. Manual dexterity needed for using a computer keyboard. Lightweight lifting may be required. Minimal business travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Application Details

To apply, please visit the Insulet Careers site and submit your application online. Actual pay depends on skills, experience, and education. Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit insulet.com and omnipod.com. We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!