Inside Sales Representative
Wire 3 is dedicated to providing affordable, high-speed, and high-bandwidth internet services to households in our local communities. Our mission is to deliver the best internet experience in Florida while providing exceptional customer care. With cutting-edge fiber optic technology, Wire 3 ensures ultra-fast, reliable connections, minimizing disruptions and maximizing your online experience. Backed by private equity, Wire 3 is on a trajectory of rapid growth, seeking driven, talented individuals to join our passionate and collaborative team.
About the role
We are looking for a dynamic and driven Inside Sales Representative located in or near Longwood, FL, to join our team at Wire 3. In this role, you will play a key part in our mission to provide the fastest and most reliable internet service to customers throughout Florida. You will connect with potential customers, assess their needs, and present our outstanding fiber optic internet solutions. We’re offering a competitive, local alternative to the big providers, and we need passionate team members to help us share that message with the communities we serve.
Responsibilities
- Initiate contact with prospective customers through phone, email, and chat to introduce and promote Wire 3’s fiber optic internet services
- Identify customer pain points and needs to effectively convey the unique value of Wire 3’s offerings
- Maintain an in-depth understanding of Wire 3’s products, services, and competitive advantages to enhance customer interactions
- Achieve and surpass sales targets through diligent follow-ups and a consultative sales approach
- Foster and sustain strong relationships with customers to ensure satisfaction and long-term loyalty
- Partner with Marketing and Field Sales teams to refine sales strategies and optimize campaigns
- Accurately record all customer interactions and sales activities in the CRM system
- Other duties as assigned
Requirements
- Confident, outgoing, and personable with exceptional verbal and written communication abilities
- Strong listening skills and a passion for delivering outstanding customer service
- Team-oriented yet self-motivated and capable of working independently as a self-starter
- Proficient multitasking, prioritization, and time-management skills with excellent organizational skills and attention to detail
- Adaptable to a fast-paced, dynamic environment and responsive to changing customer needs
- Tech-savvy with proficiency in using personal computers and tablets and a basic understanding of internet services and technology
- Proven experience in inside sales, direct sales, or telemarketing, ideally in telecommunications or the technology industry (preferred)
- Demonstrated ability to effectively communicate the value of services and close sales
- Must be able to pass a criminal background check
Qualifications
- High school diploma or GED required
- Sales experience preferred but not required
Schedule
- This is an in-office role based in Daytona Beach, FL, four days per week with Wednesdays designated as a work-from-home day
- Availability to work a variety of shifts including afternoons, evenings, and weekends; shift schedules are assigned based on business needs and team coverage requirements
Pay
$19.50 per hour + uncapped commission
Benefits
- Company-paid premiums for medical, dental, and vision insurance for you and your dependents
- Dynamic environment with diverse growth opportunities
- Emphasis on learning and development to support career and personal growth
- Work-life balance
- 120 hours paid time off (PTO) after 90-day probation period
- 40 hours of paid sick leave
- 6 major paid holidays off
- 401(k) plan with company match